Business Insights Manager

Are you excited to work in a key role in today’s fast-paced data-centric business? Do you want to be able to apply your analytical knowledge and experience to recognize constantly changing business and customer-facing opportunities with the most modern BI technologies?I f yes, this could be your opportunity, keep on reading! 

We are now looking for a Business Insights Manager to lead HappyOrNot’s BI function for better data-driven decision-making. This position can be located either in Finland (HQ Tampere) or in our US office (Delray Beach). In addition, we have flexible remote working possibilities both in Finland and US. 

Core Responsibilities:

  • Lead company’s BI function and SaaS metrics development 
  • Understand the company’s business model and constantly find areas of improvement based on the data
  • Manage and develop company’s PowerBI Dashboards to show relevant actionable metrics 
  • Improve data quality by managing and developing company’s data governance processes and quality assurance in co-operation with the Business Services 
  • Manage and develop company’s use of Datawarehouse including inhouse backend development 
  • Educate the teams in the usage of relevant data to support decision-making and maintain a good level of documentation 

Key requirements / skills: 

  • Microsoft PowerBI (or equivalent such as Qlick, Domo, Tableau etc.) 
  • Good understanding of standard SaaS metrics 
  • SQL 
  • DWH Experience (e.g. Amazon RDS, PostgreSQL, ETL Tools) 
  • Salesforce and NetSuite skills are an advantage

As a person, you have a “can-do”-attitude and your approach is self-driven with a growth mindset. You enjoy following the latest trends in the field of Business Insights. Above all, you are a good communicator as you engage different stakeholders in a continuous dialogue.

What we offer:

  • A seat in a fast-paced international SaaS IT environment and a chance to take your expertise to the next level
  • Warm atmosphere in all our company levels and approachable management and colleagues
  • Freedom and responsibility. In practice, this means flexible hours, remote work possibilities, and life-work balance while getting the work done
  • Sometimes the job is a bit hectic.  We support each other and overcome the challenges with our quirky humor and our superpowers :blush:

About us: 

HappyOrNot is a global SaaS business with an innovative solution that helps our clients to improve their business through better understanding their performance through customer and employee experience reporting. Our work environment is energetic, multicultural, flexible, and positive. We have a significant international client base and a large reseller network all over the world. Joining our happy team means becoming part of the company behind the globally recognized 4 Smileys whose mission is to make people happier – one Smiley at a time!

How to apply:

Send your application via this web page and tell us briefly why you would be a good fit for us. Make sure you include your CV, application and your salary request on the 17th May the latest. 

If you have any question, please contact: careers@happy-or-not.com

Looking forward to your application!

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HappyOrNot

We are the global leader in instant customer and employee satisfaction reporting with our innovative feedback smileys. We deliver our clients world-class service on time – without exceptions.

Our broad experience in both European and US markets has enabled us to gather an extensive worldwide market intelligence database. Thanks to our vast insight from various industries and several global industry leaders, we have a firm background to help you increase your customer and employee happiness.

Location: Åkerlundinkatu 11, 33100 Tampere
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