Customer Success Manager – DACH

 

As a Customer Success Manager you will be part of the commercial team in Berlin. You will liaise with both Sales and the Product Team – guaranteeing the growing international Nosto clientele a professional experience with Nosto and maintaining Nosto’s position as the global leader in personalization.

You will work closely with the most exciting brands in e-commerce using Nosto to make sure they receive a great service experience. You act as a consultant to the merchant, helping them optimize and improve performance and making sure best practices are followed. This includes hosting webinars, promoting Nosto at events and working closely with platform partners and other actors in the Nosto ecosystem.

Responsibilities:

  • Fully understand the Nosto Recommendation and Personalization Solution technically and from a business perspective
  • Understand business needs of our customer and deploy solution to the fullest satisfaction of the customer
  • Constantly optimize Key Accounts to make sure they receive the optimal setup
  • Giving constant feedback to the product team
  • Host Webinars and work with the Marketing team on documentation (Case studies)
  • Improve customer facing and internal processes

What we offer:

  • Fast learning of all the aspects of e-commerce
  • Working with a state-of-the-art e-commerce product and delivering it to exciting and innovative online businesses and brands.
  • A job that gives you independence and autonomy and the opportunity to make a real difference in a fast-growing company.
  • A diverse office culture and plenty of unique reasons to love your job (*as promised, check out why our team members love working for Nosto: http://www.nosto.com/join-us/)
First application date:
Employment type: Full time

What we need from you

  • Deep understanding of E-commerce and its tools, SEO, Split-testing, Ad tools, CMS, Shopping Cart Solutions
  • Deep understanding of Conversion Rate Optimization topic
  • Fluent in German and English
  • Absolute service-mindedness, always going above and beyond what is asked from our clients

What we would also like from you

  • Ability to balance competing priorities and manage several time-sensitive deals with minimal direction in a fast-paced environment
  • Goal oriented and self-motivated with ability to work independently coupled with a clear understanding of P/L

Benefits

  • A great office in central Berlin
  • Monthly transport ticket
  • Urban Sport Club Membership (M)

Nosto Solutions GmbH

Founded in Helsinki in 2011, Nosto enables online retailers to deliver their customers personalized online shopping experiences at every touch point, across every device. Over 25,000 ecommerce professionals in over 100 countries are using Nosto to grow their business and delight their customers. Nosto supports its retailers and delivers happy shopping experiences from its offices in Helsinki, New York, Los Angeles, London, Berlin, Stockholm and Paris. There is more than 100 of us now in the team, and we need help to continue our journey.

Location: Schützenstrasse 6, 10117 Berlin, Germany
Address on map

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