Full-time / 520 Broadway, Floor 2, Santa Monica

Customer Success Manager

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As a Customer Success Manager you will be part of the commercial team in either in New York or Los Angeles. You will liaise with both Sales and the Product Team – guaranteeing the growing international Nosto clientele a professional experience with Nosto and maintaining Nosto’s position as the global leader in personalization.

You will work closely with the merchants using Nosto to make sure all steps of the technical implementation are handled flawlessly. You act as a consultant to the merchant, making sure best practices are followed. This includes hosting webinars on Nosto and CRO, producing material on personalization and product improvement projects and providing technical support for customer’s tech teams.

You must be able to work with multinational and multicultural teams and customers based in multiple locations. This position can be based in either Los Angeles or New York offices – depending on the candidate.

 

Responsibilities - what are you going to do: 

  • Empower our customers to reach their goals using Nosto’s Personalization Platform, data-based strategy suggestions, and our partner network
  • Be instrumental in strengthening our customer’s eCommerce strategy with the support of tools such as the Nosto eCommerce Framework and Tactical Playbook
  • Engage a portfolio of clients and build personal relationships with key people in the organizations
  • Relay valuable feedback and insights from the market to the product team
  • Deliver keynotes and webinars on different aspects of personalization
  • Improve both customer facing and internal processes

 

Requirements - what we expect from you:

  • Combination of an analytical mindset (distilling big challenges into core components) coupled with a creative spirit (seeing multiple possible solutions)
  • Deep understanding of Ecommerce, its ecosystem (e.g. Platforms), and drivers (e.g. Conversion rate optimisation)
  • Excellent communication skills: active listening, persuasive writing and presenting
  • Ability to challenge clients assumption while maintaining absolute service-mindedness
  • Ability to balance competing priorities and manage several time-sensitive issues with minimal direction in a fast-paced environment
  • Fluent English

 

What we respect:

  • An entrepreneurial personality: you will be part of the core team building something completely new and delivering it to exciting and innovative online businesses and brands
  • Good understanding of HTML, CSS, Javascript
  • Experience with Email marketing
  • Understanding of Google analytics or any other web analytics tool
  • Passion for emerging technology and/or retail

 

What we offer:

  • Fast learning of all the aspects of e-commerce
  • Working with a state-of-the-art product and delivering it to exciting and innovative D2C brands such as Fashion Nova, Helly Hansen and Bulletproof Coffee
  • A great team consisting of highly experienced professionals with rich backgrounds in Tech, eCommerce and Data Science
  • A competitive salary and great benefits
  • Health insurance & 401k with 4% matching 
  • Apple products (phone, laptop)
  • 5 Days for Self Training
  • Vacation & PTO: 26 days per calendar year
  • Office at Union Square in the heart of Manhattan or at the sunny Santa Monica
  • A job that gives you independence and autonomy and the opportunity to make a real difference in a fast-growing company

Quick facts

  • Customer Success Manager, Full-time
  • Nosto Solutions Inc - Los Angeles, 520 Broadway, Floor 2, Santa Monica
  • First application date:
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Benefits

  • Health insurance & 401k 4% matching 
  • Apple products (phone, computer)
  • Vacation & PTO: 26 days per calendar year

Nosto Solutions Inc - Los Angeles

Founded in Helsinki in 2011, Nosto enables online retailers to deliver their customers personalized online shopping experiences at every touch point, across every device. Over 25,000 ecommerce professionals in over 100 countries are using Nosto to grow their business and delight their customers. Nosto supports its retailers and delivers happy shopping experiences from its offices in Helsinki, New York, Los Angeles, London, Berlin, Stockholm and Paris. There is more than 100 of us now in the team, and we need help to continue our journey.

Location: 520 Broadway, Floor 2, Santa Monica
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