Customer Technical Trainer

We are  looking for a Customer Technical (Product) Trainer to develop and deliver training programs on  Enerim products and services to our customers and employees. The role will be part of our product and software development unit in Oulu.

Key Responsibilities

  • Deliver all technical e- and classroom training courses for our customers  and employees in the assigned product group
  • Help to improve training standards in close cooperation with the product development team
  • Support the creation and update of training materials, documentation and e-training modules
  • Support the continuous improvement process of training offerings by gathering the feedback from training participants with standardized feedback procedures
  • Create positive, constructive learning environment by acting as a technical product expert and applying up-to-date adult learning principles
  • Support tasks  like improvements of infrastructure, tools, engines, guides, and displays for use during training, etc.
  • Focus on understanding of, and compliance with, all applicable EHS (Environmental, Health and Safety) and integrity policies
  • Follow up with customers to close technical questions that arise during training classes

Skills and Qualifications

  • B.Sc. in a technical field 
  • Some experience in an engineering, service or technician role
  • Experience in the field of adult education or providing technical training
  • Experience in energy industry is plus
  • Good technical understanding and problem solving skills
  • Ability to clearly explain complex technical processes in an understandable way
  • Excellent presentation skills
  • Excellent communication skills, both verbal and written, in English and in Finnish
  • Demonstrated ability to develop credibility with customers and  strong customer service mindset
  • Ability to work in a team and manage projects / stay focused on results by managing timelines, cost and major deliverables

We are proud of our new brand and identity and excited about the company’s new start with compelling offering - we search for the pragmatic  and sustainable solutions in everything we do and want to nurture a trusting, supportive environment that empowers everyone to strive for their best.

We trust that our joint value basis will help us on our journey to become an international player in the energy domain: Trust, Quality, Curiosity, Care and SISU. The bigger the challenge, the harder we try!

Would you like to be part of this community? Please, leave your application by the 15th of March, 2021.

Contact information: Juha Manninen, Head of Business Excellence: juha.manninen@enerim.com


 

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Enerim Oy

Enerim enables smart energy flow between customers, businesses, and energy infrastructure. 

We provide cloud-based services and systems that simplify energy market processes for our customers. Our heritage is in creating and running energy market process-oriented services and developing efficient and scalable software for the evolving processes of the energy market. We have overall 230 employees and over 400 customers including distribution and transmission grids, energy retailers, energy producers, energy intensive industries and large energy consumers.

In our mind, success comes from helping our customers achieve more sustainable energy footprints and capitalize on intelligent use of market opportunities. We contribute our deep expertise to energy domain customers such as networks, industrial customers, energy suppliers, exchanges and producers of energy. 

We operate a family of services and platforms that allow our customers to get the solution they need based on their particular energy challenge. Enerim is never a market party, ensuring total confidence for our customers to reap the benefits of the evolving energy markets in full. 

Join us in making the future of energy work for you in our common quest to enable a sustainable future for us all. 

www.enerim.com

 

Location: Elektroniikkatie 12
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