At Bannerman, we believe everyone deserves to be safe, and we’re building technology to empower security professionals to achieve this. We launched out of Y Combinator in 2014 and currently protect thousands of people every day. Companies like AngelList, Lyft, Y Combinator, Canvas, and WeWork trust our technology and security guards to keep them safe.
As a Account Manager for Bannerman, you will join a band of smart creatives to dedicated to taking over the archaic security industry to deliver a seamless support experience. You will be responsible for Bannerman’s book of business and your own team of support staff!
-Create an amazing onboarding experience for new clients, setting a high bar for subsequent service.
-Regularly communicate with customers, and be responsible for the customer experience roadmap, delivering customer-focused support experience initiatives.
-Define and monitor service experience metrics throughout the customer journey to drive improvements.
-Set goals, provide feedback, run trainings and be the direct report for YOUR remote support team members.
-Manage Bannerman Zendesk space and ensure our support team is responding to all customer inquiries in a timely manner.
-Identify new opportunities, and communicate/drive collaboration for product improvement.
-Detail oriented, organized, and excellent communication skills.
High emotional intelligence and the ability to operate with empathy.
-Experience in a multi-channel client/customer support environment (e.g., email/phone/chat; Zendesk/intercom).
-You enjoy networking and building strong client relationships across all levels of an org chart.
-Thrive in start-up environments of ambiguity/autonomy and are a “self-manager” at heart.
-Background in sales, with experience across an entire sales funnel (open to close).
-Physical security or security operations background.
-Analytical skills and experience with SQL, and advanced excel/data modeling.