Schützenstraße 6, 10117 Berlin, Germany

Product Support Specialist

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Nosto is hiring a Product Support Specialist – French speaking - in Berlin, Germany

 

As a Product Support Specialist, you will play a key role in building our customer relationships via inbound and outbound interaction with prospective and current customers. You will provide first line product support to customers via e-mail / ticketing system by resolving issues and conducting product training. You will also assist the sales team as a product consultant to achieve their targets. As the key link between the sales team, product team and the customer, you will assist customers to get started with Nosto and utilise the technology for their business. This is a fantastic opportunity to play a key role in scaling Nosto’s business internationally.

What you will do:

  • Serve as a product support to current and potential customers mostly via in-app based ticketing system and email, but occasionally also via phone.
  • Answer product inquiries and technical support requests. This is where you assist developers.
  • Introduce ideal implementation of Nosto’s solution. This is where you assist online marketing professionals.
  • Assist sales team as a pre-sales engineer. They rely on you about how the service works.
  • Assist product team in customer research. They rely on you to understand how customers use the service.

We need someone who:

  • Has a broad understanding of e-commerce and online marketing in a global environment.
  • Understands the basics of HTML, .CSS and JavaScript. We don’t ask you to code - you can if you want to - but you must be able to read and comprehend code.
  • Has the ability to adapt to a wide variety of environments and cultures.
  • Has solid communication skills, interpersonal and analytical skills
  • Has a passion for solving complex problems and proposing elegant solutions
  • Has ability to work independently with minimal direction.

Requirements:

  • Self-starter, who can work independently and proactively to resolve issues, take ownership of the tools, processes, reporting and relationships with vendors.
  • Full Professional Proficiency in French 
  • Fluent level of English
  • Spanish language skills are considered as a big plus
  • Very strong spoken and written communication skills
  • Ability to manage multiple tasks simultaneously, prioritize effectively, and meet deadlines and goals
  • Resourceful and confident to dive in and tackle problems - constantly driving programs forward
  • Excellent people and management skills to interact with staff, colleagues and cross-functional teams, and third parties
  • Not only a team-player, but a playmaker. Other teams rely on your knowledge about the product and customers
  • Experience with Intercom and the Atlassian product suite (Jira, Confluence) is a big plus.

What we offer:

  • Great team consisting of former employees of top global online brands and online entrepreneurs such as Google, Zalando, Amazon and Rocket Internet
  • A competitive salary with great benefits
  • Possibility for growing into a senior role
  • A job that gives you independence and autonomy and the opportunity to make a real difference in a fast-growing company.

Quick facts

  • Product Support Specialist
  • Nosto Solutions GmbH, Schützenstraße 6, 10117 Berlin, Germany
  • First application date:
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Benefits

  • Monthly transport ticket
  • Apple devices
  • Health benefit
  • 26 paid vacation days per year
  • Urban Sport Club Membership (M)
  • A great office in central Berlin
  • Awesome team members from all over the world

Nosto Solutions GmbH

Founded in Helsinki in 2011, Nosto enables online retailers to deliver their customers personalized online shopping experiences at every touch point, across every device. Over 25,000 ecommerce professionals in over 100 countries are using Nosto to grow their business and delight their customers. Nosto supports its retailers and delivers happy shopping experiences from its offices in Helsinki, New York, Los Angeles, London, Berlin, Stockholm and Paris. There is more than 100 of us now in the team, and we need help to continue our journey.

Location: Schützenstraße 6, 10117 Berlin, Germany
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