Solution Support Specialist/Team Leader
Are you a self-driven technical support and documentation specialist inspired by technology advances? Do you want to build solutions that secure critical infrastructure and contribute to the story of better energy management?
At Landis+Gyr, we share a collective vision with energy utility companies and consumers all over the world: to manage energy better. With our intelligent energy management solutions, we drive the development and trends in the ongoing energy business transformation.
Landis+Gyr has increasingly invested in developing the Grid Edge Intelligence portfolio and cybersecurity solutions protecting the assets of industrial companies and critical infrastructures like energy grids. To acquire more competencies in this area, Landis+Gyr has acquired Rhebo GmbH, a company specializing in threat detection and network monitoring. Rhebo protects OT and AMI networks against cyberattacks and technical error states by providing real-time detection and notification of anomalies. Rhebo can detect novel attack patterns and technical error states that threaten a customer's infrastructure, strengthening the availability and resilience of a customer's operational infrastructure.
We are now looking for key members to join a small and agile development team focusing on the development of next generation cybersecurity solutions. In this role you are responsible for the technical support and creation of technical documentation for the next generation of Rhebo’s infrastructure monitoring solution. You will also act as the operational Team Leader for the local team based in Jyväskylä, Finland.
You will support Landis+Gyr customers deploying early versions of our latest solutions and document solution deployment methods. You create knowledge base articles on bug fixes/workarounds and develop/deliver training of our latest solutions. You actively contribute to the overall solution definition and your expertise may also be needed in developing internal tools and performing testing activities. As the operational Team Leader for the small team, you set goals and priorities in cooperation with Product Management and ensure team members have the tools and equipment needed to perform their work. Your role is truly diverse with interesting cyber security related projects and team leadership that enables the development your own competencies.
You have already proven your skills as a technical support and documentation expert and have strong troubleshooting, customer service, and technical writing skills. Your background consists of working e.g., in technical customer support deploying enterprise or cloud solutions or in documentation or training writing knowledge base articles and/or developing technical training solutions. You are passionate about new technologies and preferably have some experience in cyber security products with a keen desire to learn more! Team leadership experience is valuable, however, your own interest towards people management and senior mindset are more important. As we operate in a truly international environment, you need to have good knowledge of spoken and written English, Finnish and German are both an advantage.
At Landis+Gyr, you become part of an international team with experts and new technologies. Agility is important here as is the ability to take a fresh new perspective on things. You will be encouraged to play an active part in your own development whether that be improving your existing skill set or planning your longer-term career growth. We also offer flexible working time and favor hybrid working models to fit your needs. Well-being at work is important for us and we provide various support to employees, both during work and leisure.
Location: Jyväskylä, Finland
For further information, please contact Kenneth Lampinen, email@example.com,
tel. +358 50 438 7431.
Please submit your application and CV here latest on 3rd of June 2021.
Landis+Gyr is the leading global provider of integrated energy management solutions for the energy utility sector. We help our customers around the world to improve their energy efficiency and to manage energy better. Landis+Gyr operates worldwide and offers an international, inspiring work environment. Our Jyväskylä site is a global technology center for smart metering solutions and the hub of Nordic operations. Read more at landisgyr.eu