Doctors Without Borders (Médecins Sans Frontières, MSF) is an organization that saves lives and alleviates suffering where the need is greatest. Since 2018, MSF Finland (Lääkärit Ilman Rajoja ry) has inspired over 100,000 donors in Finland to support our cause. Now, we are looking for a CRM System Responsible to join us and help achieve our ambitious goals for the coming years.

As a CRM System Responsible, your main responsibilities is to oversee the CRM environment, ensuring functionality, effectiveness, automation, user-friendliness, and continuous development to support fundraising growth.

Key Responsibilities

CRM System Administration

• Manage overall system functionality and performance, resolve issues, maintain documentation, and manage user permissions
• Provide support and training to internal users and collaborate with suppliers for system improvements

Data Management

• Maintain accurate data processing and high data quality through integrations monitoring, regular clean-ups, adherence to best practices and training
• Ensure compliance with data protection regulations, and continuously develop and support data protection policies to safeguard personal data

CRM Development

• Identify needs with key stakeholders and propose new initiatives for system development, ensuring that the CRM system evolves to meet the organization's goals
• Prioritise development with the support from your line manager, and coordinate implementation, testing and roll-outs of new features and improvements
• Maintain strong relationships with suppliers to ensure timely and effective delivery of projects

Enable Fundraising Excellence

• Enable Fundraising Department to achieve financial targets using CRM tools, and optimise CRM strategies with Data Analyst
• Train and support the fundraising team promote best practices and innovative approaches