Full-time / 36 E 12th St 6th Floor, New York

Customer Success Manager - US

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Nosto is looking to hire a Customer Success Manager to join our US team.

 

As a Customer Success Manager you will be part of the commercial team in North America. You will liaise with both Sales and the Product Team – guaranteeing the growing international Nosto clientele a professional experience with Nosto and maintaining Nosto’s position as the global leader in personalization.

 

You will work closely with the merchants using Nosto to make sure all steps of the technical implementation are handled flawlessly. You act as a consultant to the merchant, making sure best practices are followed. This includes hosting webinars on Nosto and CRO, producing material on personalization and product improvement projects and providing technical support for customer’s tech teams.

 

Responsibilities - what are you going to do: 

  • Empower our customers to reach their goals using Nosto’s Personalization Platform, Visual UGC, data-based strategy suggestions, and our partner network

  • Own the entire customer lifecycle after onboarding,  including training, retention, growth & satisfaction

  • Engage a portfolio of clients and build personal relationships with key people in the organizations

  • Identify and act on win-win opportunities for additional client investments

  • Relay valuable feedback and insights from the market to the product team

  • Deliver keynotes and webinars on different aspects of personalization

  • Improve both customer facing and internal processes

  • Create customer heroes & advocates, and working proactively with marketing to tell their story

 

Requirements - what we expect from you:

  • Combination of an analytical mindset (distilling big challenges into core components) coupled with a creative spirit (seeing multiple possible solutions)

  • Deep understanding of Ecommerce, its ecosystem (e.g. Platforms), and drivers (e.g. Conversion rate optimisation)

  • Excellent communication skills: active listening, persuasive writing and presenting

  • Ability to challenge clients assumption while maintaining absolute service-mindedness

  • Ability to balance competing priorities and manage several time-sensitive issues with minimal direction in a fast-paced environment

  • Fluent English, fluent Swedish is an advantage

 

What we respect:

  • An entrepreneurial personality: you will be part of the core team building something completely new and delivering it to exciting and innovative online businesses and brands

  • Good understanding of HTML, CSS, Javascript

  • Experience with Email marketing

  • Understanding of Google analytics or any other web analytics tool

  • Passion for emerging technology and/or retail

 

What we offer:

  • Fast learning of all the aspects of e-commerce

  • Working with a state-of-the-art product and delivering it to exciting and innovative D2C brands.

  • A great team consisting of highly experienced professionals with rich backgrounds in Tech, eCommerce and Data Science

  • A job that gives you independence and autonomy and the opportunity to make a real difference in a fast-growing company.

 

About our Team

At Nosto, we believe shopping should be personal and our people work to the best of their abilities to ensure retailers and brands are providing the ecommerce experiences their customers deserve. With a global team spread across ten cities and seven countries, Nosto is a melting pot of backgrounds, personalities, and expertise.

Nosto recently acquired Stackla. The two market-leading solutions combined represent a formidable and unmatched solution in the market. With big growth plans and a new go-to-market strategy soon to be launched, it is a fantastic time to join a truly innovative and progressive company in a fertile sector.

Stackla’s AI-powered visual content platform helps marketers discover and obtain the rights to billions of authentic user-generated visuals from across the social web, then seamlessly manage, publish and optimize those visuals alongside their existing branded assets to deliver engaging and personalized experiences at scale.

As a team of self-motivated, compassionate individuals who all get excited to make shopping just a little bit more enjoyable, we set our goals high and we always make sure to have some fun on our way to reach them.

 

Who are we?

Rather than ramble on about the many reasons why you’ll love working at Nosto, here are the three main things you should know about our company:

  1. We’re transforming the world of ecommerce. As the fastest growing personalization solution in the world, it is our mission to help online retailers like Fashion Nova, Gymshark, Bulletproof Coffee and more around the globe deliver personalized shopping experiences for their customers--across every touch point and device. Nosto supports its retailers from its offices in Helsinki, Berlin, Stockholm, London, Paris, New York, Los Angeles, San Francisco, Austin and Sydney.

  2. We value simple solutions and powerful results. We’re trusted by over 20,000 ecommerce professionals in over 100 countries, so with great power comes great responsibility. Our strategy? We keep it simple. We empower retailers to build, launch and optimize 1:1 multi-channel marketing campaigns without the need for dedicated IT resources.

  3. Our teamwork makes the dream work. Nosto employs talented individuals from all walks of the world, but no matter where we’re from we all agree that success is a group effort. We offer plenty of chances to connect and collaborate with your fellow colleagues.

Quick facts

  • Customer Success Manager - US, Full-time
  • Nosto Solutions Inc., 36 E 12th St 6th Floor, New York
  • First application date:
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Benefits

  • Health insurance & 401k 4% matching 
  • Apple products (phone, computer)
  • Personal Development Program
  • Vacation & PTO: 26 days per calendar year

Nosto Solutions Inc.

Founded in Helsinki in 2011, Nosto enables online retailers to deliver their customers personalized online shopping experiences at every touch point, across every device. Over 25,000 ecommerce professionals in over 100 countries are using Nosto to grow their business and delight their customers. Nosto supports its retailers and delivers happy shopping experiences from its offices in Helsinki, New York, Los Angeles, London, Berlin, Stockholm and Paris. There is more than 100 of us now in the team, and we need help to continue our journey.

Location: 36 E 12th St 6th Floor, New York

 

 

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