Customer Success Specialist

 

Are you known for great interpersonal skills and would like to take an advantage from those strengths in the customer interface? Do you have a nag for clever customer communication and an eye for detail when trying to achieve the level of service that exceeds expectations? If yes, we have a perfect opportunity to take your career towards the wonderful world of Customer Success Management and work with Framery’s new forward-looking digital products!


Framery is known for its high-quality office phone booths, pods and private spaces—And now we want to make sure that Framery will be famous for the digital side of the pods, as well as for world-class after sales customer experience.

 

Basic responsibilities and job duties in the role:

  • Work together with our customers, developing experiences that promote retention and loyalty. Target is to find out what are the desired outcomes from Framery products and how you can help your customers to achieve them.
  • Ensure that the customer succeeds with our products and digital services by supporting our digital-led customer onboarding process when there is a need for a human touch and making sure all the tasks created by the Customer Success Management system are completed in a timely manner.
  • When a customer needs guidance and tips for smooth deployment of the pods, you help them to move forward by telling what to do next and why so that they get the most out of the investment.
  • Identify risks of churn as well as opportunities to increase product adoption by tracking metrics that describe the overall customer satisfaction and the level of product adoption.
  • Act as a trusted advisor for our new digital products and features by establishing a deep knowledge of our digital products and services.
  • Contribute to product improvements and upcoming release cycles by systematically gathering and sharing customer feedback for product management and engineering teams.
  • Work in cooperation with Sales representatives, Customer Success Managers and Technical Support team to maintain continuous and deep knowledge of overall customer happiness.

 

Our ideal candidate has:

  • Fluent English proficiency, spoken and written. All other language skills will be considered an advantage.
  • Experience of working in customer interface and a true passion for customer experience that exceeds expectations.
  • Great interpersonal skills and a good intuition to understand who the recipient is and change the approach based on the personality, situation and a desired result. Person who gets positive vibes from being able to win the customer’s trust with great listening skills and a positive professional attitude.
  • Great self-management skills. Organised and proactive approach instead of reactive.
  • An internal desire to be on top of things and tasks with ability to juggle many administrative tasks simultaneously.
  • A result oriented approach with great problem solving skills and good technical understanding.
  • Strives to continuously improve the daily work and demonstrate a willingness to learn and implement best practices together with the team.
  • Ability to react quickly in unexpected situations and adapt smoothly to change.
  • A passion to discover your full potential with ambitious like-minded team mates.
  • According to the current hybrid model in use, has the ability to work with the team at Framery’s office in Tampere approx. three days a week. 
     

What do we offer?

This is a great opportunity for someone looking for an entry-level opportunity to grow professional competencies and strengthen existing skills. Or for someone who has done similar work for a year or two and knows that this is the career path they want to move on to the next level and challenge their skills with wider responsibilities and more demanding tasks.

Customer Success team is an important part of Framery’s Digital Offering & Services function and we work in close cooperation with our Sales Representatives from all over the world. Together with Customer Success Managers and Technical Support Specialists, you will ensure the success of our customers.

As experts of happy workplaces, we also take the well-being of our employees very seriously. Framerians come first and customers are a very close second. Meet some of the Framerians and get to know our amazing products and culture

 

Interested?

We’d love to hear from you as soon as possible. Please send your application with the salary request by the 23th of May 2022. Applications sent through the link will be added to our recruitment system, which is our primary channel when recruiting new co-workers, so please do not email the application.

If you have any questions or you would like to have additional information about the position, please contact Business Manager of Value-Added Services Sini Myllykoski (+358 40 661 2499) during the following hours:

  • 2nd of May 11.00–12.50
  • 6th of May 14.00–15.50
  • 10th of May 11.00–12.50 
  • 13th of May 13.00–14.50
  • 16th of May 14.00–15.50
  • 23th of May 11.00–13.50

We are looking forward to receiving your application! 

 

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Employment type: permanent, full time

Framery

Framery – Serious about happiness.

Happiness is the reason why Framery exists and is at the heart of everything we do. Our products including pods, phone booths and soundproof private spaces solve noise and privacy issues in open offices, making employees happier and more productive, and saving time, space and money. Today over 40% of Forbes top 100 companies have happier workplaces because of Framery Pods, and the number is growing fast.

Location: Patamäenkatu 7, 33900 Tampere, Finland
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