Join Raute – Where Innovation Meets Opportunity

At Raute, we build more than machines. We contribute to shaping the future of the Engineered Wood Products industry. We are a community of innovators, creators, and problem-solvers.

As a forward-looking technology leader and trusted partner in the Engineered Wood Product sector, we help our customers maximize raw material efficiency and support sustainable operations through data-driven innovations. With over 115 years of experience and a global presence, we are a leader in veneer, plywood, and LVL industries. Our vision is to be the partner to future-proof the wood industry. With our innovative solutions, we drive change and promote a resource-efficient society. Raute’s head office and main production are in Lahti, Finland, with additional manufacturing sites in Kajaani, Canada, and the USA

Sustainability is at the core of everything we do. We are committed to leading the industry towards a more sustainable future in engineered wood products by creating long-term value for our customers, society, and the environment.

Our culture is built on strong values: Creating Customer Success, Promoting Development, Acting Sustainably, and Achieving Together. These values guide our daily work and describe the people who succeed at Raute. We believe that every employee has a voice and their contributions are valued. We encourage open communication and collaboration, ensuring that everyone's ideas and perspectives are heard and respected.

Join us and be part of a company that not only values your professional development but also cares about your well-being. Together, we can achieve great things and make a positive impact on the world.

Job Overview

We are seeking a Field Service Specialist to join our team. The ideal candidate will provide expert technical support and service for Raute machinery at Raute customer sites, ensuring optimal installation, maintenance, troubleshooting, and upgrading of production lines. The Field Service Specialist will report to the Service Head Asia.

In this role, you will

• Provide technical after-sales support to external and internal customers.
• Supervise machinery installation, commissioning, and upgrading projects at customer sites.
• Perform maintenance, troubleshooting, and emergency support remotely or on-site.
• Support sales teams with technical expertise during customer engagements.
• Coordinate service and CAPEX delivery projects between Raute units and customers.
• Participate in FAT (Factory Acceptance Testing) and product/service development activities.
• Support spare part and maintenance sales; plan and schedule service work efficiently.
• Maintain active communication with customers to ensure alignment and satisfaction.
• Adhere to safety rules and practices, both company-wide and at customer sites.
• Perform additional duties as assigned to support the service department and company objectives.

In this role, a travel time of 90% is required. 

To succeed in this role, it is ideal that you have

• 3+ years’ experience in mechanical engineering
• Degree in Mechanical and or Mechatronic engineering background
• Strong/previous background in the plywood industry or other wood processing industry would be an advantage
• Knowledge of systems such as Microsoft Office, CAD, and the ability to read or interpret technical documents
   

Attributes

• Exceptional communications and interpersonal skills with emphasis on respect and integrity
• Excellent communication skills, both verbal and written, especially in English.
• Advanced analytical and problem-solving skills
• Ability to adapt to a fast-changing environment with a positive and professional attitude under pressure
• Demonstrated ability to meet commitments and establish operational and workload priorities
• Ability to manage own work but also lead teams at customer sites.

Join Our Team at Raute!

At Raute, we offer more than a job. We offer a meaningful career in an industry that makes a difference. We provide a supportive and innovative work environment where employee well-being and professional growth are priorities.

Our approach embraces a total rewards approach, which includes both monetary and non-monetary benefits. This holistic concept encompasses everything from base salary, learning and development opportunities, work-life integration, and other intangible benefits that contribute to overall employee satisfaction and engagement.

We understand the importance of balancing work with personal life. Our hybrid working model allows you to enjoy the flexibility that supports your well-being, with a schedule of three days working at the office and two days working remotely each week.

As part of our commitment to employee well-being, we provide comprehensive private health insurance for our employees. This benefit ensures access to quality healthcare services, including outpatient and inpatient care, specialist consultations, and emergency treatment. By supporting your health, we aim to provide peace of mind and promote a healthy, balanced life both inside and outside of work.

Join us at Raute!

Apply today and bring your expertise to a company where it makes a difference. Please apply before 30.09.2025. In case of additional inquiries about the role, please contact Anastasia Ajeng at anastasia.ajeng@raute.com.

Job Type: Full-time

Work Location: Hybrid - Surabaya

 Learn more about Raute at raute.com