Hybrid, Chicagoland

Overview:

The Field Services & Support (FSS) Analyst is responsible for supporting local server and database solutions built on VMware, Microsoft Windows Server platforms, MS SQL and supporting the local and regional network. This hybrid role is responsible for resolving Network and System issues of low to medium complexity. As a member of a customer focused organization, the FSS Analyst provides assistance to Amer Sports/Wilson internal associates incorporating excellent customer service in conjunction with the Global Service Desk Team.

As a primary point of contact for our Global Infrastructure Operations, the FSS Analyst is expected to triage and resolve a multitude of different primary systems and networking needs (switches, network and server administration), incorporating best IT practices until resolution is met. The FSS Analyst will also be a mentor to the FSS Specialists on the team.

What you will be doing:

• Provide Management and Support of Microsoft operating Systems, including Windows Server 2019, 2022 and 2025, Active Directory, DNS, GPO’s, DHCP, virtual hosts on VMware, SAN (PureStorage), backup systems (Cohesity).
• Respond to network issues and/or server related issues as directed by Global Infrastructure Ops Team
• Configure Cisco Network switches and WLAN access points (HPE Aruba) 
• TCP/IP networking, Layer 2 and 3 switching and routing; Physical copper and fiber cabling
• Responsible for daily monitoring of ServiceNow incidents queue, responding according to IT Service Level Agreement
• Provide Tier 3 support on telephony related applications 3CX.
• Responsible for making basic device configuration changes and working with end users troubleshooting network and security related issues
• Responsible for answering emails from technical peers, creating or updating incidents for all work, and addressing client requests or issues
• Meet service level agreements related to change management processing and incident resolution
• Retaining ownership of escalated issues and work to resolution
• Work closely with peers to identify gaps in training, and provide feedback for training opportunities
• Demonstrate excellent communication and client care skills by documenting all activities within our client delivery system and communicating with the client in a timely manner.
• Manage, participate in, or directly work on any additional projects, assignments, or initiatives assigned by management
• Weekend and/or after-hour work may be scheduled as necessary

What you need to succeed:

• Bachelor’s degree in computer information systems and/or relevant experience. Equivalent professional experience will also be considered.
• 3+ years’ experience in a network environment, CCNA a plus
• 3+ years of hands-on experience with Microsoft operating systems (Windows Server 2019 - 2025)
• Understanding of Microsoft SQL Server
• VMware training or certification
• Knowledge of PC networks and LAN/WAN infrastructure
• networking expertise and understanding of the OSI model, including routing principles and networking fundamentals, well known protocols and services, ARP/NAT, and command line interfaces

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Solid communications and interpersonal skills
• Ability to work toward corporate objectives
• Must demonstrate the ability to prioritize and resolve multiple problems
• Quality of work to include timeliness, completeness and accuracy
• Ability to work effectively with, and obtain cooperation from, other employees and outside parties
• Knowledge of department function so that operations run smoothly in manager’s absence
• Regular and predictable attendance is an essential function of the job
• Creation and upkeep of System\Infrastructure and Network documentation
• Ability to lift 50lbs

What’s in it for you:

With us, you’ll inspire others to embrace the joy of sports while connecting with a global network of passionate individuals. We foster a dynamic and supportive culture that empowers you to innovate, grow professionally, and pursue your passion for both sports and the outdoors.

Benefits & Compensation:

• Medical, dental and vision
• 401k with company match
• Life insurance
• Pre-tax transit discounts
• Paid maternity/paternity leave
• Smart casual dress
• Discounts on quality products: Benefit from compelling discounts on our own-brand products (including Arc'teryx, Salomon, Wilson, Atomic, Peak Performance, and more).
• Active lifestyle: Embrace a healthy lifestyle with a wide range of sports opportunities and access to our on-site gym.

A reasonable estimate of the annual pay range is $90,000 - $110,000 at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education, and/or training. Please note that the range reflects the base pay only and does not include our competitive bonus program.

Our Candidate-Centric Hiring Process:

At Amer Sports, we strive to make our hiring process seamless and engaging. Every CV is reviewed by real people, not AI, so your application receives the attention it deserves. Here’s what you can expect:

1. CV Screening
2. Phone Screening
3. Interview with a few members of our team
4. Feedback & Decision

Apply now!

Please submit your application exclusively via the application form. CVs sent by email will not be considered or processed.

If you have any questions or need clarification at any stage of the application process or during your journey with us, please don't hesitate to reach out to talentacquisition@amersports.com (HR). We're here to provide you with the support and information you need to make your experience with Amer Sports as smooth and enjoyable as possible. Your success and satisfaction are our top priorities, and we're always here to assist you!

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