Are you a seasoned customer service professional interested in putting your experience into action? Is digitalisation close to your ambition? Do you wish to promote sustainability in a key industry and contribute to the story of better energy management?
At Landis+Gyr, we share a collective vision with energy utility companies and consumers all over the world: to manage energy better. With our intelligent energy management solutions, we drive the development and trends in the ongoing energy business transformation.
We are now looking for Head of Customer Service EMEA to lead the function operations across EMEA region. In this role your will lead customer service Level 1 and Level 2 support function providing contractual levels of customer support and maintenance for both software and devices. You ensure the smooth running of the function and contractual compliance of support provision in day-to-day operation and lead the strategic shift to world class Customer Service via structural changes and automation through digitalization.
In your role you will identify new areas for growth and also introduce improvements and the adoption of best practice from internal and external source with a view of ITIL implementation. You are responsible for the L1 and L2 budget and forecast and ensure a competitive cost level of the function. This also includes further building and monitoring of relevant KPIs.
You have already proven your skills as an experienced customer service leader preferably in an international B2B environment. You are familiar with business planning/budgeting and have hands-on experience in organization transition towards digitalization and automation in Customer Service environment. Previous experience in ITIL environment is desirable.
Since you will be working in a truly international environment it is important you understand how to drive activities in a distributed organization. You motivate and develop expert teams towards successful performance and provide opportunities for growth. You are passionate about customer service and have the mindset for continuous improvement - you share this mindset also with your team. As you will collaborate closely with colleagues from various sites and functions, it is important that you communicate fluently in English – other languages are an asset.
With your experience in customer service, you can work both strategically and hands-on with an extensive range of activities in a fast-growing industry. By joining Landis+Gyr you will be joining a truly global team, providing you with an opportunity to work with and learn from some of the industry’s leading experts. We provide you with various possibilities to improve your existing skill set or plan your longer-term career growth. We also offer flexible working time and favor hybrid working models to fit your needs.
See what your future colleagues think of Landis+Gyr as an employer: Meet the team.
Location: Jyväskylä or Vantaa, Finland
For further information, please contact Juha Torstensson, firstname.lastname@example.org,
tel. +358 40 534 7815. Contact times: Thu, July 16, 23 or 29 at 9-11; starting on Aug 2 at any time.
Please submit your application and CV here at the latest on 13 August 2021.
Landis+Gyr is the leading global provider of integrated energy management solutions for the energy utility sector. We help our customers around the world to improve their energy efficiency and to manage energy better. Landis+Gyr operates worldwide and offers an international, inspiring work environment. Our Jyväskylä site is a global technology center for smart metering solutions and the hub of Nordic operations.