Contract of employment or B2B | Hybrid work model with weekly visits to the office | Kraków
 

We’re looking for IT Senior Coordinator, Retail Operations for Amer Sports’ office in Kraków

Amer Sports is a global collective of iconic sports and outdoor brands, powered by a community of people who share a passion for authenticity, impact, and excellence. We bring together leading brands, talented teams, and a culture built on collaboration.

The IT Senior Coordinator, Retail Operations will be responsible for ensuring stable, high-quality IT operations across retail stores in the EMEA region. The role acts as the primary coordination point between Retail Business, Field Services, Infrastructure teams and external service providers to ensure standardized and efficient retail IT operations across EMEA.
This role owns the coordination and governance of retail IT services, with accountability for service delivery, vendor performance, logistic of the equipment and operational excellence across the store lifecycle (openings, operations, and closures).

What you will be doing:

Retail IT Operations Governance

• Ensure retail IT operations are executed in accordance with Group IT standards, governance and approved technology solutions.
• Own and coordinate IT operations across retail stores in the EMEA region
• Ensure reliability and performance of retail IT services (POS, network, end-user devices, retail applications)

Vendor Management & Service Delivery

• Coordinate vendors responsible for:
  • Store IT local interventions & maintenance
  • Retail solutions remote/local delivery
• Govern vendor performance, service quality, SLA adherence and operational delivery across retail IT services.
• Conduct regular operational service reviews with vendors and internal stakeholders
• Drive issue resolution and escalation management across partners

Store Lifecycle Management

• Coordinate IT activities for new store openings, refits, relocations and closures
• Ensure readiness and quality of IT setup in stores
• Maintain retail devices records in CMDB regularly audited and updated  

Incident, Change & Problem Coordination

• Support coordination of:
  • Major incidents impacting stores
  • Planned changes (e.g., security updates, application deployments)
  • Problem management and root cause resolution
• Ensure minimal disruption to store operations

Business & Stakeholder Engagement

• Partner with:
  • Brands retail operations teams
  • Retail business teams (construction, facility, designers, project managers)
  • Internal IT teams (Field Services, Infrastructure, Applications)
• Translate business needs into IT actions and ensure alignment

Continuous Improvement

• Identify and drive improvements in retail IT services and processes
• Promote standardization and alignment with global IT frameworks

What you need to succeed:

Key Skills

• Strong stakeholder management across business and IT
• Ability to operate in a fast-paced, customer-facing retail environment
• Excellent coordination and prioritization skills
• Structured problem-solving mindset with focus on service continuity
• Ability to translate between business and technical perspectives
• Fluent English (both written and spoken) at least C1 level.    

Experience

• 5+ years of experience in:
  • IT operations / IT service delivery
  • Retail IT environment or multi-site IT support (preferred)
• Proven experience in vendor coordination and service governance
• Experience in distributed environments (multiple locations/stores)

Technical & Functional Knowledge

• Understanding of:
  • POS systems and retail applications
  • End-user devices (mobile, MDM, MAM, POS, store equipment)
  • Microsoft office O365 suite
  • Hardware life-cycle process execution
  • Software mass-deployment
  • Store network and connectivity basics
  • Hardware order cycle
• Familiarity with:
  • ITSM processes (Incident, Change, Problem Management)
  • Service management frameworks (e.g., ITIL)
  • Stock management and logistic flows

What’s in it for you

At Amer Sports, you’ll be part of a global community of people who care about what they do and how they do it. Across our teams and brands, we are driven by ambition, collaboration, and a shared purpose of elevating the world through sport.

• Employee product benefits: Enjoy access to employee discounts on quality products from our iconic brands.
• Global collaboration: Work with diverse, international teams and collaborate across brands, functions, and markets, learning from different perspectives along the way.
• Access to a global network of leading brands: Work within a global collective of iconic sports and outdoor brands, gaining exposure to different businesses, perspectives, and opportunities across Amer Sports.
• We’re in the game together: Join a culture built on trust, support, and shared responsibility, where progress is achieved together and success is celebrated as a team.
• Purpose‑driven environment: Be part of work that supports healthier, more active lives through our iconic sports and outdoor brands.
• Small teams, real impact: Contribute in small, trusted teams within a global company, where your ideas matter and your work can create real impact.
• Excellence in how we work: Join an environment where quality, innovation, and continuous improvement matter, and where people are encouraged to raise the bar in how work is done.
• Ambitious career development: Develop your skills through meaningful work, new challenges, and collaboration with experienced colleagues.
• Modern technologies and ways of working: Be part of teams that work with modern technologies and continuously evolve how we build, operate, and improve our digital solutions.
• IT: At Amer Sports, IT professionals have the chance to work on cutting-edge projects and implement advanced technologies, driving progress in a globally recognized company with prestigious brands.

What to expect from the recruitment process

1. CV screening: Every CV is reviewed by a human.
2. Phone screening: A conversation with Amer Sports’ Recruiter to discuss the role, our organization, and your expectations.
3. Interviews: 2 rounds, including interviews with the hiring manager and prospective team.
4. Feedback and decision: We aim to provide feedback throughout the process.

Interested?

Please submit your application via the application form latest on. CVs sent by email will not be considered or processed.

If you have any questions or need clarification at any stage of the application process or during your journey with us, please don't hesitate to reach out to talentacquisition@amersports.com (HR). Apply and join us in striving for excellence at each step!

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