IT Service Desk Specialist

FinVector is looking for a service-minded IT Service Desk Specialist to join the IT Department. As IT Service Desk Specialist, you will provide First-Line support to our customers.

Responsibilities

  • Handling of service requests both onsite (walk-in) and through our Service Portal (Jira)
  • User administration in Active Directory, Office 365 and other systems
  • Creation of user guides and other documentation
  • Installation and setup of user laptops, phones and similar
  • Take active part in the technical development of our Service Portal
  • Participate in various IT projects

Are you who we are we looking for?

  • You are enthusiastic about helping others and communicate effortlessly
  • You are service-minded and outgoing and take pride in providing outstanding service
  • You are passionate about IT and find it motivating to learn
  • You thrive in a fast-paced environment and a growing company
  • You are fluent in written and spoken English
  • You are experienced with Microsoft products and troubleshooting
  • You are experienced with hardware troubleshooting and support
  • You are familiar with network technologies and can troubleshoot basic network issues

What we will love about you

  • You have a structured approach to your work and are not afraid to ask for help when in doubt
  • We expect that you have the basic trainee program of the IT supporter education
  • Work experience with similar tasks
  • Windows or other certifications
  • Experience with ITIL

What we offer

You will join a team of talented IT professionals, who support the Group companies in their IT Infrastructure and Business Applications. Our work offers plenty of opportunities for personal development. We offer you an active and lively work community. Furthermore, we support your well-being with our benefits.

Apply by 9 October!

For more information, please contact Risto Feodoroff risto.feodoroff@finvector.com or +358(0)503426593.

Apply between and

What we are looking for

  • suitable educational background and professional profile

Benefits

  • ePassi wellbeing benefit
  • extensive occupational health-care
  • physical and cultural free-time activities

FinVector

FinVector Oy is a growing pharmaceutical company authorized by FIMEA, following the procedure of Good Manufacturing Practice (GMP). FinVector is internationally recognized and is a pioneer in its operational field. FinVector works on the cutting-edge biopharmaceuticals and we’ve invested into building state-of-the-art development and GMP facilities for Viral Vector and Cell Therapy platforms including vaccines. Our research and development agenda is focused on the most commonly used gene therapy vectors: adenoviral, adeno-associated viral (AAV) and lentiviral vectors and innovative cell therapies. FinVector offers a versatile and responsible work environment and the work is done together with a group of professionals from various fields. FinVector is owned by Ferring Ventures and we are located in Kuopio, Finland.

Location: Microkatu 1, Kuopio
Address on map

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