Join Polystar | Elisa Industriq and Shape the Future of Telecom

We now recruit

Manager Analytics & Automation – Professional Services

About the role

Polystar is strengthening its Professional Services organization and is now looking for an Analytics & Automation Manager to lead a senior, globally distributed team focused on analytics, automation, training, and enablement.

This role sits at the intersection of customers, product, sales, and services. You will lead a highly experienced team that delivers customer-tailored analytics solutions based on Polystar’s standard products (including KALIX), supports presales activities, and owns the training and enablement agenda as our portfolio and customer base continue to expand.

This is a people- and operations-focused leadership role. The team is technically very strong; you should be able to provide clear direction, transparent resourcing and structured ways of working. We are looking for a leader who understands the telco ecosystem and knows how to operate calmly in a high-expectation environment. You will report into the Professional Services Director (under the Chief Customer Officer organization) and be a key internal stakeholder across Product, Sales, and the broader Services organization.

The team you will lead

You will manage a team of approximately 13 senior professionals, located across Sweden, Finland, Egypt, United States.

The team covers:

• Analytics & Automation services (including vNOC-related elements)
• KALIX analytics content development, working closely with the KALIX product team
• Customer-specific tailoring of standard solutions
• Presales support, including effort estimations and scope definition
• Training & Enablement, which is a growing and strategic responsibility of this role

Key responsibilities

Professional Services Leadership

• Lead and develop a senior Professional Services team with a strong focus on well-being, clarity, and sustainable delivery
• Ensure transparent resourcing, predictable planning, and realistic workload management
• Own salary reviews, development discussions, and long-term team capability planning
• Maintain a high-performing setup – this role is not about turnaround management, but about scaling a good foundation

Training & Enablement Ownership

• Own and develop the training and enablement function within Professional Services
• Formalize training structures, content, and delivery models over time
• Ensure training supports both customer enablement and internal readiness as the product portfolio expands

Customer & Presales Engagement

• Support sales and presales teams during customer engagements
• Lead effort estimations and Professional Services scoping for projects
• Work closely with customers to adapt standard solutions to real-world operational use cases

Stakeholder Management

• Act as a key internal interface between different departments and functions
• Ensure strong communication flow and expectation alignment across the organization
• Bring customer and delivery insights into product and service evolution discussions

What we are looking for

Experience & background

• Solid telecommunications industry background, ideally from:
  • A telecom operator
  • OSS / analytics / assurance vendors
• Thorough understanding of end-to-end network operations
• Leadership experience in professional services, operations, or similar environments
• Background from a competitor or adjacent ecosystem is welcome

You do not need to be a deep signaling or analytics expert, this role is about leading experts, not replacing them.

Leadership profile

• Calm, structured, and transparent leadership style
• Comfortable managing senior specialists without micromanagement
• Strong communicator who builds trust across teams and functions
• Able to balance customer expectations, internal constraints, and long-term capability growth

Practical details Location: Stockholm (HQ), starting date 1st of May

Why join Polystar?

• Be part of a global telecom software company operating in 20+ countries with 100+ telecom customers
• Work with a very senior, highly capable team
• Play a key role in shaping how Professional Services, training, and enablement scale with new and developing products
• Influence both customer success and internal ways of working in a growing organization