Framery is the market-leader in innovative workplace solutions, manufacturing high-quality soundproof pods and booths designed to enhance productivity and privacy in a variety of different office environments.
 

In addition, Framery is transforming the office pod market by integrating cutting-edge digital features such as analytics, sensors, apps, calendar integrations, sound masking and similar into the product offering. As the demand for meaningful workplace experiences continues to grow, we are leading the way in bringing innovative digital Workplace Technology solutions to our customers.
 

We are seeking an experienced but dynamic hands-on Manager, Customer Success to join our Customer Success team of 9 experts. In a nutshell you will be in charge of managing and optimizing a successful onboarding process of digital services primarily for our end-customers but also for our dealers globally and internal stakeholders. We want to ensure they fully understand and maximize the value of our digital Workplace Technology offering.
 

Key Responsibilities:
 

• Lead the Customer Success Team to provide guidance and support to ensure exceptional customer experiences

• Manage and optimize successful onboarding processes and maximize the value of our digital Workplace Technology offering

• Serve as a hands-on leader, engaging also with end-customers and other stakeholders to identify opportunities for improvement

• Develop and implement strategic initiatives to drive utilization and adoption of our digital Workplace Technology offering

• Collaborate closely with mainly Sales, Digital Offerings and Marketing teams but also f.ex. within the Customer Experience team

• Utilize ChurnZero platform to optimize customer engagement and retention together with our experts

• Maintain and improve key performance indicators (KPIs)

• Act as a feedback link between customers and internal teams

Qualifications:
 

• Proven experience in a Customer Success role preferably within the software industry and from a global environment

• Experience in sales or account management is an asset

• Flexibility and adaptability to work effectively in a dynamic environment, balancing hands-on tasks with strategic leadership responsibilities

• Strategic mindset with the ability to think critically

• Strong communication and interpersonal skills

• Strong team management skills, with the ability to motivate and inspire team members to achieve excellence

• Master’s degree in Business Administration, Marketing, or related field is an asset

Framery is headquartered in Tampere, and the whole CS team is also based there. While you can enjoy the benefits of remote/hybrid work, we value in-person collaboration and expect the chosen person to be in Tampere HQ approximately three days a week.

What do we offer?

The Customer Success team is an important part of the Digital Offerings & Customer Experience function. As our journey into the software business has only begun, you have an excellent opportunity to jump in and be an important part of the digitalization of the soundproof office pod market—creating a new standard for exceptional customer experience.
 

You get to be a part of an ambitious yet joyful culture which will certainly allow you a lot of freedom, responsibility and opportunities for personal growth. As experts in happy workplaces, we take the well-being of our employees very seriously. Framerians come first and customers are very close second. Meet some of the Framerians via exploring their stories and learn more about what makes us Framery on our Career site.

Interested?

We’d love to hear from you as soon as possible. Please send your application with the salary request by the 13th of October 2024. Applications sent through the link will be added to our recruitment system, which is our primary channel when recruiting new co-workers, so please do not email the application.

If you have any questions or you would like to have additional information about the position, please contact Director, Customer Experience Martin Härmälä (+358 50 3707 134) during the following hours:
 

• September 26th: 9:00 - 10:00 

• September 27th:  9:00 - 10:00 

• October 3rd: 12:00 - 13:00

Join us to revolutionize the whole industry - you won’t regret it!