Join Polystar | Elisa Industriq as a Regional Team Lead

Polystar | Elisa Industriq delivers network assurance and automation solutions that help telecommunications operators worldwide turn complex network data into actionable insights. We're looking for a Regional Team Lead to guide a talented team in delivering outstanding customer outcomes across Europe.

About the Role

As Regional Team Lead, you will lead and empower a high-performing team to deliver exceptional customer experience across your allocated region. Your mission: ensure operational excellence, customer satisfaction, and financial efficiency while fostering a culture of collaboration and growth.

What You’ll Do

Leadership & People Development

• Inspire, coach, and build a motivated team of delivery and support professionals.
• Communicate effectively on projects, priorities, and customer needs.
• Forecast resources, plan manpower, and manage team administration.
• Drive performance management: goal setting, reviews, and development plans.
• Lead recruitment, onboarding, and career progression initiatives.

Operational Control

• Govern regional delivery and support operations with data-driven decisions.
• Prioritize resources to meet project timelines and SLA commitments.
• Oversee accurate time reporting and expense approvals.
• Act as the operational interface for regional sales and financial matters.

Customer Success

• Serve as the primary escalation point for regional customers.
• Continuously improve customer satisfaction within revenue and cost targets.
• Implement structured service reviews and action plans for CSAT/NPS improvement.

Hands-On Contribution

• Support projects and services aligned with your core competencies (e.g., project management, configuration, support).

What We’re Looking For (must-have qualifications)

• Experience: 8+ years in telecom software/services, with 2+ years leading regional delivery/support teams.
• Domain Expertise: Strong telecom or IT engineering background; OSS domains (service assurance, fault/performance management, inventory, provisioning).
• Leadership: Proven ability to build and retain high-performing teams; workforce planning and performance management.
• Operational & Financial Acumen: Project governance, P&L awareness, KPI-driven decision-making.
• Customer Engagement: Skilled in escalation management and improving CSAT/NPS.
• Tools & Processes: Familiarity with PSA/ERP tools (NetSuite/OpenAir, SAP), ITIL practices, and project management tools.
• Communication: Excellent stakeholder management and executive-level reporting.

Nice-to-Have

• Certifications: PMP, ITIL, Scrum Master, TM Forum.
• Exposure to cloud-native OSS, public cloud platforms, and observability tools.
• Regional experience in Nordics/EMEA; multilingual skills are a plus.

Why Polystar | Elisa Industriq? 

We combine deep telecom expertise with industrial-grade AI and data science capabilities. We work with over 100 operators in 55 countries, helping them optimize network performance and deliver better customer experience. Join a team that values collaboration, continuous learning, and measurable impact.

Apply now and shape the future of telecom with us!