Regional Team Lead

Location: Europe: Sweden, Poland, Slovakia or Romania. Department: Services Delivery.

Join Polystar – Part of Elisa Industriq

Polystar, now part of Elisa Industriq, delivers network assurance and automation solutions that help telecommunications operators worldwide turn complex network data into actionable insights. We're looking for a Regional Team Lead to guide a talented team in delivering outstanding customer outcomes across Europe.

About the Role

As Regional Team Lead, you will lead and empower a high-performing team to deliver exceptional customer experiences across your allocated region. Your mission: ensure operational excellence, customer satisfaction, and financial efficiency while fostering a culture of collaboration and growth.

What You’ll Do

Leadership & People Development

•                         Inspire, coach, and build a motivated team of delivery and support professionals.

•                         Communicate effectively on projects, priorities, and customer needs.

•                         Forecast resources, plan manpower, and manage team administration.

•                         Drive performance management: goal setting, reviews, and development plans.

•                         Lead recruitment, onboarding, and career progression initiatives.

Operational Control

•                         Govern regional delivery and support operations with data-driven decisions.

•                         Prioritize resources to meet project timelines and SLA commitments.

•                         Oversee accurate time reporting and expense approvals.

•                         Act as the operational interface for regional sales and financial matters.

Customer Success

•                         Serve as the primary escalation point for regional customers.

•                         Continuously improve customer satisfaction within revenue and cost targets.

•                         Implement structured service reviews and action plans for CSAT/NPS improvement.

Hands-On Contribution

•                         Support projects and services aligned with your core competencies (e.g., project management, configuration, support).

What We’re Looking For, must-Have Qualifications

•                         Experience: 8+ years in telecom software/services, with 2+ years leading regional delivery/support teams.

•                         Domain Expertise: Strong telecom or IT engineering background; OSS domains (service assurance, fault/performance management, inventory, provisioning).

•                         Leadership: Proven ability to build and retain high-performing teams; workforce planning and performance management.

•                         Operational & Financial Acumen: Project governance, P&L awareness, KPI-driven decision-making.

•                         Customer Engagement: Skilled in escalation management and improving CSAT/NPS.

•                         Tools & Processes: Familiarity with PSA/ERP tools (NetSuite/OpenAir, SAP), ITIL practices, and project management tools.

•                         Communication: Excellent stakeholder management and executive-level reporting.

Nice-to-Have

•                         Certifications: PMP, ITIL, Scrum Master, TM Forum.

•                         Exposure to cloud-native OSS, public cloud platforms, and observability tools.

•                         Regional experience in Nordics/EMEA; multilingual skills are a plus.

Why Polystar? As part of Elisa Industriq, we combine deep telecom expertise with industrial-grade AI and data science capabilities. We work with over 100 operators in 55 countries, helping them optimize network performance and deliver better customer experiences. Join a team that values collaboration, continuous learning, and measurable impact.

Apply now and shape the future of telecom with us!