Renewal Manager-US

Join Our North America Team

At Nosto, we believe shopping should be personal and our people work to the best of their abilities to ensure retailers and brands are providing the best eCommerce experiences their customers deserve. With a global team spread across nine cities and seven countries, Nosto is a melting pot of backgrounds, personalities, and expertise. As a team of self-motivated, compassionate individuals who all get excited to make shopping just a little bit more fun, we set our goals high and we always make sure to have some fun on our way to reach them.

Nosto is looking to hire a Renewal Manager to join our North America team.

As a Nosto Renewal Manager, you play an integral role in Nosto's success, partnering with customers and internal stakeholders to ensure Nosto customers are set up for continued success from their investment. Your goal is to work directly with our Customer Success, Sales and Partnership teams to drive successful renewals, mitigate churn and seek out win-win expansion opportunities. 

Responsibilities -

  • Own, drive, and execute the renewals process of SMB, Mid-Market and Enterprise clients in partnership with the Customer Success team to retain and improve client contracts and relationships.

  • Own the regional Community portfolio in conjunction with the Global Community Manager in relation to upsell opportunities, renewal negotiations and translation of communications (where applicable)

  • Discover and identify expansion opportunities and actively contribute to the growth of the North American and Global team portfolio.

  • Manage the renewal cycle, assisting clients through contract negotiations whilst adhering to internal processes.

  • Forecast and manage the renewal pipeline on a monthly and quarterly basis and introduce mitigation strategies to minimize churn. 

  • Articulate Nosto’s Value Proposition and ROI to promote retention and growth within existing North America and Global customer portfolios.

  • Work closely cross-regionally with CS and Account Managers in other regions to contribute to the Global NRR goals, by providing assistance or filling gaps where needed.

Requirements-what we expect from you:

  • 1+ years in a renewal/retention or Account Management role in a SaaS environment.

  • Ability to demonstrate Commercial awareness, the ability to identify problems, provide solutions, and adopt a general account management approach.

  • Tactical awareness, providing operational capabilities around forecasting and reporting.

  • Ability to identify and apply best-practice processes and procedures around renewals.

  • Strong process management, financial acumen, and negotiation skills. 

  • Comfort working in a fast-paced environment with the ability to manage multiple work streams.

  • Team player with the ability to build relationships with colleagues and clients.

What we offer

  • Opportunity to learn and understand the e-commerce industry, retail and the “tech” business from a well-rounded team of experienced industry experts both in Nosto and our Partner network.

  • Working with a state-of-the-art e-commerce product with a great portfolio of local and global businesses, case studies and supporting materials. 

  • A job that gives you independence and autonomy and the opportunity to make a real difference in a fast-growing company.

  • A culture based on the Nordic-style well-being ethos, respect, transparency, having fun, and winning together.

Office location:

  • The candidate can be located in either Los Angeles or the New York City area. Nosto allows all employees the option to work from home (learn more about The Future of Work at Nosto here!) but you may be required to travel to a Nosto office for some team gatherings/meetings. A valid working visa to work in either of the locations.

Employment Information: 

  • Base Salary Range: $80,000 - $90,000
  • This role will have an additional bonus component in addition to the base salary.

Nosto Supports Workplace Diversity

We are committed to Equal Employment opportunities without regard for race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. If you have a disability or special need that requires accommodation, please let us know.

 

First application date:
Employment type: Permanent

Benefits

  • Health insurance & 401k 4% matching 
  • Apple products (phone, computer)
  • Vacation & PTO: 26 days per calendar year
  • Headspace meditation and mindfulness app
  • An extra day off on your birthday!

Nosto Solutions Inc.

Founded in Helsinki in 2011, Nosto enables online retailers to deliver their customers personalized online shopping experiences at every touch point, across every device. Over 25,000 ecommerce professionals in over 100 countries are using Nosto to grow their business and delight their customers. Nosto supports its retailers and delivers happy shopping experiences from its offices in Helsinki, New York, Los Angeles, London, Berlin, Stockholm and Paris. There is more than 100 of us now in the team, and we need help to continue our journey.

Location: 36 E 12th St 6th Floor, New York

 

 

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Renewal Manager-US

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