Are you passionate about helping customers and providing top-notch service? We are looking for a Service Coordinator to join our Customer Success team! In this role, you'll assist our customers with their questions and issues, ensuring they have a fantastic experience with our products and services like Smart Pods, Framery Connect, and Framery Subscribed.

You will be part of the Customer Success team of 10 persons, working alongside skilled colleagues dedicated to ensuring that our customers have the best possible experience with Framery. 

You will work in close partnership with another Service Coordinator, sharing responsibilities and best practices. Your work will make a big difference in keeping our customers satisfied and connected with Framery!

What does the Customer Success team do?

The Customer Success team is here to make sure Framery customers get the most out of our products and services. We aim to make our customers' experience as smooth and meaningful as possible. We do this by staying on top of customer needs, understanding the customer journey, and monitoring how they interact with our solutions. 

When unexpected issues come up, our customer support team is ready to step in quickly and make things right, ensuring our customers stay happy and confident in their choice.

Main responsibilities in the role:
 

• Manage customer support requests via email, phone, and chat

• Respond quickly to solve issues and provide clear instructions

• Help customers troubleshoot and navigate our products

• Collaborate with other teams to keep customers informed until their issues are resolved

• Use our systems to access and verify customer information

• Assist our Customer Success Managers with account updates and changes

• Handle tasks related to our rental service, Framery Subscribed, including managing orders and returns

• Share feedback to help improve our customer support processes

What do we expect from you?
 

• Strong time-management skills and attention to detail

• Some experience in customer service and office work

• Ability to handle multiple tasks and prioritize effectively

• Fluent in written and spoken English; additional languages are an advantage

• Passionate about providing excellent customer service

• Great communication skills, both written and verbal

• Willingness to learn and use new systems

• Adaptability to change and a positive attitude

We are looking for an energetic and positive team player, a self-starter with a result-oriented approach and great problem solving skills. According to the current hybrid working model in the team, we expect you to have the possibility to work at the Tampere office approximately three days a week.
 

What do we offer?

An opportunity for someone who is still in the beginning of their career. You have an excellent opportunity to jump in and be an important part of the journey where Framery as the founder of the entire soundproof office pod market leads the digital transformation. 

As experts of happy workplaces, we take the well-being of our employees very seriously. Framerians come first and customers are a very close second. We offer you a joyful and ambitious environment and amazing colleagues. Read more about life at Framery by exploring our career site.

Interested?  

If you get excited about being right in the front line, enjoy working hand in hand with our end-customers, thrive on meaningful interactions and service that exceeds expectations, please send your application by February 6th 2025 latest. We will start screening the applications already during the application period and the position will be fulfilled as soon as the right person has been found.  Please use the recruitment system to submit your application as we do not accept applications via email. In your application, please describe your experience, your motivation to apply and what you would bring to Framery. If you have any questions regarding the role, please contact Customer Experience Director Martin Härmälä +358 50 3707 134 during the following hours: 
 

• Monday 27th of January, 14:00-15:00

• Wednesday 29th of January, 9:00-10:00

• Friday 31st of January, 9:00-10:00

We are looking forward to your application!