Service Designer, Netvisor

Netvisor is the market leader in accounting and payroll cloud services in Finland, serving over 36 000 company clients. The service is built to ease the daily work of entrepreneurs, accountants, and employees by automating many tedious processes like handling vouchers, invoicing, and payroll.
Our vision is to create the best user experience in the industry by developing our product and services.
Role description
We are looking for a proactive, talented, and passionate Service Designer to join our design team in Netvisor. You will have a key role in developing our product through collaborating with a large variety of stakeholders and end-users. 
As a Service Designer, you will utilize design thinking methods to create research-driven strategies resulting in product, services, and business opportunities.
You will help us to map our product and service environment by conducting thorough research and analysis of the findings, running productive workshops across different stakeholders, and presenting the results to business owners and designers.
As a Service Designer, your daily job includes

  • Running Co-design sessions with users and stakeholders to develop solutions
  • Create and maintain product maps, user journeys, and service blueprints 
  • Conducting different research methods depending on the requirements
  • Building relationship with end-users to incorporate their insights in our delivery
  • Presenting research findings by utilizing visual design skills 
  • Contribute to the development of the product design and business priorities
  • Collaboration with internal and external stakeholders to study and analyze the insights from different channels 
  • Developing research methods for quick tests and studies

In order to succeed in this role, we expect you to have

  • Minimum 2 years of experience in Service Design, Design Research and Strategic Design
  • Educational background in Design or related fields 
  • Presenting research findings by utilizing visual design skills 
  • Excellent skills in facilitating workshops and Design research sessions
  • Good communication skills. This position includes constant collaboration with end-users in Finland, so fluent Finnish and English are required.
  • Ability to deliver the results within the expected time frame
  • Team-work spirit and collaborative mindset to work with designers and business owners
  • Visual design skills to present the results
  • A design-driven mindset to create actionable plans
  • Software industry and b2b experience are considered a plus 

What we offer
Working with us, you will join a professional, friendly and supportive Design team and be part of a diverse community of colleagues. We will provide you with all the tools and devices you need to achieve your goals.
Instead of ball pools and glitter, we are passionate about product design and having an impact on society. We are not ready, and it makes the journey interesting. Our culture encourages sparring, experimenting, sharing, supporting and ambitious goals. We offer inspiring challenges, and innovations are born by trials that we continuously produce. We see failures as opportunities to learn and grow. In our vision, self-led teams consist of enthusiastic people and together our work creates delight for our customers. This is your platform to shine!
We invest in learning since we know we are never ready - we can all develop our skills further and get fascinated by new things. 10% of our working time is dedicated to learning and you can use it as you see best fit, whatever supports you to succeed in your role. We will provide you the tools needed, whether it be licences to libraries or participation fees for courses, certifications or seminars.
We have been chosen as a Great Place to Work -company for 10 years in a row and this shows the effort that we all put in developing our workplace to be one of the best. Besides the benefits (i.e. sports, culture, massage, dental care, holiday apartments, insurance, bikes) we use modern tools and organise events during and after working hours. Our community consists of 350+ colleagues from various backgrounds working with five products. In Netvisor R&D you will have ca. 90 colleagues. 
The multinational Visma group combined with the agile ways of working in Visma Solutions creates an unique environment and offers great job opportunities globally. Daily decisions are made locally and Visma’s extensive network offers us a great range of knowledge, support and resources in product development.
How to apply?
The position is full-time and will be filled as soon as we find the right candidate.
Please leave your application, your latest CV, and your portfolio by clicking Apply latest 9.10.2022. We would like to hear why you are interested in the role and what you can bring to the team :) 
If you have any questions, do not hesitate to contact us :
Hesam Pakbeen, Lead Designer

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Employment type: Permanent, Fulltime

Visma Solutions Oy

Visma Solutions already helps more than 180 000 customers to improve and automate their business. Our products for financial administration, payroll, e-invoicing, operational management and electronic signature are market leaders in their respective fields. Our growth story continues and we currently have more than 350 top experts in Helsinki, Lahti and Lappeenranta. We are part of the agile Nordic software group Visma, which already employs more than 1 700 experts in Finland. Read more:

Visma is a leading provider of mission-critical business software for a more efficient and resilient society. By simplifying and automating the work of companies and organisations of all sizes, we improve people's everyday lives. With 17 000 employees, 1 200 000 private and public sector customers across the Nordics, Benelux, Central and Eastern Europe and Latin America, and net revenue of € 2081 million in 2021, we are committed to making tomorrow better than today. Visit us at



Location: Pasilan Asema-aukio 1, Helsinki /Villimiehenkatu 10, Lappeenranta
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