Service Manager, Central Europe

 

Framery is constantly beating the odds in the soundproof pod industry. It all started with Framery, and the Finnish success story continues with the next generation of phone booths, Framery One, the world’s first connected acoustic pod. 

We will strengthen our local presence in Central Europe to help our partners to succeed with onsite activities. Therefore we are looking for a Service Manager, Central Europe, to join our growing team and to manage the entire Central Europe region. If you think that being part of an ambitious growth company that continuously strives for the best and has an employee-centered culture is something for you, please read on. 

In this new role your home will be in the Service Partner Management team. You will work closely with external partners and dealers enabling onsite success through training and certification of Framery service network. Internally your key teams will be Sales, Product Development and teams related to customer service and success.  In this role you will work fully remotely, visits to our headquarters in Finland, Tampere are part of this role along with traveling to partner and customer locations. This role requires working from home office. Ideally you’d be located in the Baden-Württemberg region, but we are open for other central Europe locations.

 

Key responsibilities in this role are: 

  • New service partner acquisition and onboarding in central Europe

  • Training and certification of selected service partners

  • Managing partner relations and cooperation activities

  • Following partner's performance and enabling their success

  • Technical support and link to service partners and HQ

  • Traveling to train and certify partners

 

This role will suit you, if you have a high drive for success coupled with a hands on approach, not forgetting about good technical skills and ability to cooperate with different partners. You have perseverance and you don't get discouraged easily. You enjoy cooperation with various stakeholders and have the ability to solve tricky situations to benefit everyone. You have willingness to develop, learn and evolve both your job and yourself continuously and you are ready to make decisions where needed. We are looking for a team player with a proactive and independent working style flavored with good interpersonal skills. 

 

To succeed in this role you have:

  • Relevant degree (for example BSc or MSc in engineering) or experience in a similar role.

  • Experience in successfully training others, preferable with hands-on training.

  • Experience in managing valuable relationships with partners and creating impact through cooperation.

  • Fluency in German and English, French is considered as a big asset. 

 

What’s in it for you? 

You have a unique opportunity to join our team of Framerians who share an explorative mindset and the passion to create happier workplaces with phone booths, together as a team.

You get to be a part of an ambitious yet joyful culture and an amazing growth story which will certainly allow you a lot of freedom, responsibility and opportunities for personal development. As experts in happy workplaces, we take the well-being of our employees very seriously. Framerians come first and customers are a very close second.

Read more on our Career site what makes us Framery and what you'd get when joining us. Meet some of the Framerians via exploring their stories and get to know our amazing products on our website. In our Instagram account @framerians, you can catch a glimpse of our everyday life.

 

How to apply?

Does this resonate with your career aspirations? We’d love to hear from you as soon as possible.  Please send your application by 4th of September at the latest. If you have any questions regarding the role, Service Partner Manager Riikka Kovero (tel. +358 50345 3573 ) will be happy to answer them during the following times (UTC+2): 

  • Friday 19.8. between 15.00-16.00

  • Friday 26.8. between 12.00-13.00

  • Thursday 1.9. between 10.00-11.00

 

We are looking forward to hearing from you! 

 

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Employment type: permanent, full time

Framery

Framery – Serious about happiness.

Happiness is the reason why Framery exists and is at the heart of everything we do. Our products including pods, phone booths and soundproof private spaces solve noise and privacy issues in open offices, making employees happier and more productive, and saving time, space and money. Today over 40% of Forbes top 100 companies have happier workplaces because of Framery Pods, and the number is growing fast.

Location: Patamäenkatu 7, 33900 Tampere, Finland
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