Nomentia empowers treasury and finance teams to exceed expectations with treasury management software. As we continue to experience significant growth across multiple regions in Europe, we're excited to invite you to be a part of our international Professional Services team. 

The role: 

We are seeking a proactive individual to join our service operations unit as a Service Operations Manager. As a key partner to Professional Services teams, you will analyze and improve existing service operations processes, oversee customer onboarding, and ensure compliance with relevant regulations. Your expertise and collaboration will be essential in helping our team achieve its operational targets and enhance customer satisfaction. This is an exciting new position where you will have the unique opportunity to shape and influence its development from the very beginning and grow within the company over time. You can be based in our office in Espoo or Tampere, Finland, or Vienna, Austria and we offer flexibility for hybrid work. 

Your responsibilities: 

Process improvement and optimization

• Analyze and improve existing service operations processes to enhance efficiency and effectiveness. 
• Implement best practices and standard operating procedures to streamline service delivery.
• Support project managers and consultants with structured processes and materials 

Customer onboarding and support

• Oversee the customer onboarding process, ensuring a smooth transition and setup of services. 

Data analysis and reporting

• Collect and analyze data related to service operations to identify trends and areas for improvement. 
• Prepare and present reports on service performance metrics to senior management. 

Collaboration and communication

• Work closely with sales and product management teams to define and implement service-related features and improvements. 
• Collaborate with the sales operations team to ensure a good overall customer journey.

​​​​​​​Training and development

• Develop and deliver training programs for service operations staff to ensure they are equipped with the necessary skills and knowledge. 
• Foster a culture of continuous improvement and learning within the service operations team. 

Compliance and security

• Ensure all service operations processes comply with relevant regulations and security standards. 
• Collaborate with the IT and security teams to maintain the integrity and security of service operations. 

Requirements:    

• Work experience: Proven experience in service operations or process improvement roles, preferably in a SaaS environment.    

• Project management: Previous project management skills with the ability to lead cross-functional teams. Excellent analytical and problem-solving skills. Effective communication and interpersonal skills. 

• Technology proficiency: experience with sales CRM platform such as Salesforce and/or other equivalent sales CRM platforms.   

• Language skills: fluent English and German (written and spoken). Knowledge of other European languages is seen as a plus. 

The hiring process:  

• A short Teams interview with Kukka Roine, Manager, Recruitment & HR. 

• An interview with Martin Fikar, Chief Services Officer and Mika Kahilaluoma, Vice President Services Nordics. 

• An interview with Martin Fikar, Chief Services Officer and Jeffrey Wold, Sales Operations Manager. 

• Security check.    

• Time to sign.      

We offer a minimum salary of 75 000€ per year for this position, depending on your experience and qualifications. Please send your application and CV in English by 4.5.2025 at the latest.