We are looking for a Service Operator to join our Managed Services team in Jyväskylä.
In this role you are responsible for operating the contracted service processes & practices and related instructed tasks in accordance with Landis+Gyr Service catalogue. By monitoring and contributing to service delivery, you ensure efficient service operations and customer satisfaction. With continuous improvement of service processes and practices you enhance the better usability and satisfaction in every step of the process. In this role you really can affect on development of service process and customer satisfaction.
Preferably you have experience in customer facing service role. The understanding of project management in the area of turnkey business and solutions of equal is an advantage. You understand SLA management and preferably you also have experience on utility business and Oracle database maintenance. As we work in an international business you communicate fluently in Finnish and English.
This role is not only a technical job, but it also includes contacting and supporting customers internally and externally. You own customer-oriented attitude and you are able to adopt new techniques easily. As a person you are a team player and strongly committed to quality in everything you do. You approach things proactively and analytically. You have B.Sc. / M.Sc. in technical, or economical/business fields, or equivalent.
We offer you an exciting career opportunity with high performing team and with the largest global player in the smart metering business. We provide you with various possibilities to improve your existing skill set or plan your longer-term career growth. We also offer flexible working time and favor hybrid working models to fit your needs.
If you are interested in this possibility, we would like to hear from you!
Location: Jyväskylä, Finland
For more information, please contact Valtteri Virtanen, email@example.com, +358 44 322 3100.
Landis+Gyr is a leading global provider of integrated energy management solutions for the utility sector. Offering one of the broadest portfolios, we deliver innovative and flexible solutions to help utilities solve their complex challenges in Smart Metering, Grid Edge Intelligence and Smart Infrastructure. With sales of USD 1.7 billion in FY 2019, Landis+Gyr employs approximately 5,500 people in over 30 countries across five continents, with the sole mission of helping the world manage energy better. More information is available at landisgyr.eu