Servicemanager Workplace Services (NL)

This position is based at our office in Den Bosch, the Netherlands. You will be working average 2 – 3 days a week from the office while you have the possibility to work remote as well.

As a Workplace Service Manager in End User Services team, you will make a large contribution in our ambition to deliver the best services to our customers. You are responsible for day-to-day service delivery management as well as managing the outsourcing partners and operating the business facing service aspects. Your scope will be the workstations and mobile asset management, CMDB management, Workstation refresh, Printing, and License management. You work closely together with the Service Owner and other Service Managers and have close collaboration with our suppliers and internal end users. 

About the team

As a member of Sanoma Business Technology, you will work with professional colleagues in an informal, dynamic and pleasant working atmosphere. You will be reporting directly into the Service Owner End User Services who is based in Finland. The IT Operations team is result oriented and works with a high degree of independence and responsibility. This is a great possibility to be part of leading digital learning and media service development and operations.

We offer a working place in the Netherlands area, with the opportunity to work with great colleagues located in other Sanoma countries, like Finland, The Netherlands, Belgium, Italy, Spain, Norway, Germany and Poland.

Key job responsibilities

  • Improve processes and quality in Asset management and CMDB
  • Manage workstation refresh and communication between supplier and end users
  • Identify and support improvements in Workplace area
  • Monitor and optimize software licenses and entitlement
  • Follow technology trends and leverage workplace analytics to ensure initiatives are driven by objective data
  • Proactively seek and analyze technical and service trends to be introduced into the Workplace area and gathering Workplace best practices to enable the best solutions
  • Participate in IT projects, co-operate with vendors, IT and business stakeholders
  • Communicate in English and Dutch with different business stakeholders and team members across all Sanoma countries
First application date:
Employment type: Full time

What we need from you

  • • Professional and technical understanding of Workplace area
  • • At least 5 years of experience in a senior IT position
  • • Experience in working in an international environment
  • English

What we would also like from you

  • • Relevant higher education level and/or relevant experience
  • Dutch
  • • Combine an open- and proactive personality, business sensitivity and a healthy appetite to improve
  • • Good documentation-, presentation- and communications skills

Benefits

As an employer, Sanoma offers a working environment where you are able and encouraged to show your best self. The working environment is result-oriented as well as flexible with a focus on collaboration. We offer you a key position with interesting and challenging tasks and excellent opportunities for professional growth. You will be part of a highly professional and experienced international team in an open and informal setting, where initiative is expected and rewarded.

Sanoma Group

Sanoma is an innovative and agile learning and media company impacting the lives of millions every day. Our learning products and services enable teachers to develop the talents of every child to reach their full potential. We offer printed and digital course materials as well as digital learning and teaching platforms for primary, secondary and vocational education, and want to continue to grow our business across Europe. Our Finnish media business provides independent journalism and engaging entertainment and will also do so for generations to come. Our unique cross-media position offers the widest reach and tailored marketing solutions for our business partners. Our 2021 net sales totaled EUR 1.3 billion and we employ approximately 4,800 professionals. Sanoma shares are listed on Nasdaq Helsinki. More information is available at www.sanoma.com.

Location: Magristratenlaan 138, 5223 MB Den Bosch, The Netherlands
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Servicemanager Workplace Services (NL)

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