What You Will Do

• Develop and operate a new solution that automates the investigation and resolution of critical support tickets.
• Collect and analyze incident data to identify possible causes and support faster resolution.
• Manage infrastructure, DevOps, deployment, monitoring, and maintenance activities related to the solution.
• Continuously develop new use cases and features to enhance the solution's capabilities.
• Reduce manual work, support costs, and SLA-related risks through automation and continuous improvement.

What We’re Looking For

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or equivalent professional experience.
• Minimum of 5 years of software development experience.
• Strong experience developing applications and solutions using Java.
• Hands-on experience with cloud platforms, including AWS and Microsoft Azure.
• Experience with infrastructure automation and Infrastructure as Code concepts.
• Knowledge of containerization technologies and platforms such as Docker and OpenShift.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
• Experience working with monitoring, operational support, and incident management processes.
• Excellent communication and collaboration skills.

Technical /Non-Technical Background & Skills

• Experience with Terraform for infrastructure provisioning and management.
• Knowledge of Azure Fabric, Microsoft Intune, and Microsoft Entra ID.
• Experience working with ServiceNow and IT service management environments.
• Familiarity with AI technologies, including OpenAI solutions, GitHub Copilot, and AI-driven support capabilities.
• Understanding of Service Desk automation, incident investigation, and support optimization practices.

What We Offer

• An open team atmosphere and extensive tailor-made onboarding.
• Working in a stable company that operates in a dynamic and complex industry.
• Pleasant, modern, and international working environment and flexible working hours for a better balance between work, family, and leisure time.
• Professional development in close contact with the German software industry.

About Elisa Oyi

Elisa is a Finnish, internationally operating telecommunications and technology company. With over 140 years of experience, we offer sustainable solutions for more than 2.8 million consumer, corporate and public administration customers in our core markets of Finland and Estonia, and software services globally. In 2025, revenue was EUR 2.3 billion. Elisa employs over 6,200 professionals in 35 countries. Elisa Corporation shares are listed on Nasdaq Helsinki. elisa.com

Elisians work every day to build a safe and sustainable digital environment for all of us. Our long-term sustainability work is also reflected in international assessments: Elisa is one of the 100 most sustainable companies in the world. You can read more about our sustainability work here!