Do you have a passion for technical service operations, and you consider yourself a customer-oriented professional in packaging industry? Are you driven by working with different projects in different locations instead of completing continuous routine tasks?

If so, join Wipak Oy and be at the front-line bringing innovations to our customers as

TECHNICAL FIELD SERVICE ENGINEER

As a Technical Field Service Engineer, you will be taking over a versatile range of responsibilities focusing on providing our customers the best possible experience when using our products. You utilize your professional experience to support the development of our customers’ businesses. You are used to travelling and meeting customers face-to-face at their sites providing them support and solutions. You also visit our own site at Nastola regularly to meet with your team and other stakeholders. This employment is permanent and full-time.

Here is a summary of the responsibilities

Working in a vital expert role at the customer interface, your tasks will include:

• Providing on-site technical support to our customers
• Conducting test runs on customers’ packaging machines and optimizing their packaging processes.
• Handling customer feedback and providing support in claim handling.
• Presenting our products to the customers
• Planning and organizing packaging solution trainings for the customers with the sales team.
• Close cooperation within your R&D team, with other internal units such as sales, quality, and production, and most importantly, with our customers.

Who are we looking for?

To succeed in this role, you should have:

• A deep understanding about the packaging industry and hands-on experience with packaging machines.
• A degree in engineering, packaging technology, or a related technical field
• Excellent problem-solving abilities and a proactive approach to resolving customers’ production issues.
• Genuine interest in working closely with customers to provide the best possible on-site support.
• Ability to act and make decisions very independently especially when being on customer site.
• Fluent proficiency in Finnish and in English both spoken and written – our customers are in Finland and across Europe.
• Previous experience travelling for business– more than 50% of your work time is spent travelling.

Why to join us?

When joining us as Technical Field Service Engineer you can expect

• A permanent, full-time employment
• An independent and versatile role at the heart of the packaging solutions business
• Challenging while also rewarding work that enables you to grow as a professional
• A significant role in bringing our and our customers’ businesses forward.
• Dynamic and active working environment – no week is the same as the previous one.
• A welcoming work community and colleagues ready to support you.
• A range of employment benefits to support your health and well-being such as comprehensive occupational health care, flexible working hours, ePassi Flex, bike benefit, and more.

Ready to take the next step in your career?

If your answer is yes, please submit your application letter, CV with references, and your salary request by 12th of December 2024. Kindly note that we are processing applications on a continuous basis, so we encourage you to apply as soon as possible.

In case you have further questions about the role, please contact R&D Manager, Food North Mikko Kettunen via phone +358 40 776 1374 or via email mikko.kettunen@wipak.com.