Full Time / 51 Eastcheap

Technical Solutions Manager

Apply for this position

Nosto is hiring a Technical Solutions Manager to join our EMEA team, based in either London, Berlin or Paris. 

As a Technical Solutions Manager you will play a key part across both our sales and customer success teams. You will work closely with main stakeholders to provide top-tier technical support as well as guide the new business deal flow by being the technical architect in the sales process. You will be a universal resource for your respective region owning the technical integrations for all key accounts. You will support your team with varying degrees of technical troubleshooting and pre-sales activities. The technical solutions manager has full ownership of all signed customers during their onboarding period and you will be in charge of all key accounts prior to them going live with our solution.

 

The Technical Solutions Manager will collaborate daily with members from our sales and customer success teams, work alongside their counterparts in APAC and North America, and foster a strong relationship with our product and engineering teams.The role is very technical in nature. We do not expect you to write any code but knowing how to make changes to templates and custom Javascript as well as API calls is a must.

 

If you’re up for the challenge of being the regional technical go-to which will ultimately help grow the business and transform industry-leading technology, we’d love to talk to you.


 

Responsibilities

  • Supporting the sales and customer success teams in helping our customers understand what they can achieve with Nosto from a technical perspective

  • Execute the delivery of proof-of-concepts for customers that have more complex use cases, collaborating with internal and external engineering teams as needed

  • Distil and communicate customer needs and product feedback to Product Management, Engineering, Marketing and Sales

  • Providing technical pre-sales support to your business development team to answer any technical questions that arise during the sales process

  • Serving as a primary technical point of contact mainly for our EMEA merchants implementing Nosto and/or UGC into their ecommerce store. 

  • Be the go-to technical support to the Sales and Customer Success resources within the business when dealing with existing clients and prospects

  • Understand, scope and deliver Solutions (including Statements of Work) based upon use-cases presented by clients and/or prospects.

  • Provide technical guidance to customers attempting to leverage the Developer tools (REST API, Webhooks, Javascript API)
     

Requirements

  • 2-3 years experience in customer success, pre-sales and/or front-line technical support

  • Prior experience in leading customer technical implementation projects

  • Strong analytical thinking with a structured and detailed approach to problem-solving

  • Reliable technical specialist which will support, and be supported by, our local and global teams

  • Experience working with remote product / development teams

  • Intermediate understanding of web technologies, protocols and technical integrations (APIs)

  • Intermediate skills in front-end development (CSS, HTML, Javascript)

  • Must have excellent written and verbal English communication skills with the ability to work productively with both technical and non-technical people

  • Ability to provide high level technical support to clients via our support desk
     

We are very impressed if you:

  • Know the basics of front-end development and can spot errors in HTML, CSS, and Javascript code. We are even more impressed if you can write some code of your own.

  • Have experience in working on Shopify, Magento and Bigcommerce ecommerce platforms

  • Work in headless environment while utilizing API infrastructure

  • Have worked in the e-commerce space before, either for a ecommerce store or a third party solution provider

  • Have previously worked with key account management, preferably of a technical nature

  • Have Spanish as a second language

 

About our Team

At Nosto, we believe shopping should be personal and our people work to the best of their abilities to ensure retailers and brands are providing the ecommerce experiences their customers deserve. With a global team spread across ten cities and seven countries, Nosto is a melting pot of backgrounds, personalities, and expertise.

 

Nosto recently acquired Stackla. The two market-leading solutions combined represent a formidable and unmatched solution in the market. With big growth plans and a new go-to-market strategy soon to be launched, it is a fantastic time to join a truly innovative and progressive company in a fertile sector.

 

Stackla’s AI-powered visual content platform helps marketers discover and obtain the rights to billions of authentic user-generated visuals from across the social web, then seamlessly manage, publish and optimize those visuals alongside their existing branded assets to deliver engaging and personalized experiences at scale.

 

As a team of self-motivated, compassionate individuals who all get excited to make shopping just a little bit more enjoyable, we set our goals high and we always make sure to have some fun on our way to reach them.

 

Who are we?

Rather than ramble on about the many reasons why you’ll love working at Nosto, here are the three main things you should know about our company:

  1. We’re transforming the world of ecommerce. As the fastest growing personalization solution in the world, it is our mission to help online retailers like Fashion Nova, Gymshark, Bulletproof Coffee and more around the globe deliver personalized shopping experiences for their customers--across every touch point and device. Nosto supports its retailers from its offices in Helsinki, Berlin, Stockholm, London, Paris, New York, Los Angeles, San Francisco, Austin and Sydney.

  2. We value simple solutions and powerful results. We’re trusted by over 20,000 ecommerce professionals in over 100 countries, so with great power comes great responsibility. Our strategy? We keep it simple. We empower retailers to build, launch and optimize 1:1 multi-channel marketing campaigns without the need for dedicated IT resources.

  3. Our teamwork makes the dream work. Nosto employs talented individuals from all walks of the world, but no matter where we’re from we all agree that success is a group effort. We offer plenty of chances to connect and collaborate with your fellow colleagues.

 

What we Offer

  • Our culture is based on the Nordic-style wellbeing ethos, respect, transparency, having fun, and winning together

  • A job that gives you independence and autonomy and the opportunity to make a real difference in a growing company

  • A competitive salary and great benefits

Quick facts

  • Technical Solutions Manager, Full Time
  • Nosto Solutions UK Ltd - London, 51 Eastcheap
  • First application date:
Apply for this position

Benefits

  • Your birthday will be a day off (starting in 2022)
  • Health insurance
  • Apple products
  • 25 paid vacation days per year

Nosto Solutions UK Ltd - London

Founded in Helsinki in 2011, Nosto enables online retailers to deliver their customers personalized online shopping experiences at every touch point, across every device. Over 25,000 ecommerce professionals in over 100 countries are using Nosto to grow their business and delight their customers. Nosto supports its retailers and delivers happy shopping experiences from its offices in Helsinki, New York, Los Angeles, London, Berlin, Stockholm and Paris. There is more than 100 of us now in the team, and we need help to continue our journey.

Location: 51 Eastcheap
Address on map

Are you sure you want to withdraw this application?

Saving changes
Saving changes
Saved!