We are now looking for a Technical Support Engineer to join our Technical Support Team. Framery is known for its high-quality office phone booths, pods and private spaces—we want to make sure that Framery is famous for excellent after sales customer experience as well.

The Technical Support Team is a part of Customer Experience and we work in close cooperation with our customers and distribution partners from all over the world.

The focus of this role is on handling claims and managing spare part orders, ensuring customers receive timely and efficient service. As a Technical Support Engineer, your primary responsibility is to assist customers with processing claims and coordinating spare part orders, troubleshooting any related issues, and resolving problems quickly. You will be the key resource for customers when it comes to addressing these specific needs, ensuring a smooth and positive experience with each interaction.

This is a fixed-term position for 12 months. According to the current hybrid model in use, you have the ability to work with the team at the office at Tampere about three days a week.

Main responsibilities and job duties in the role:

Your key responsibilities will include serving as the initial point of contact for customer inquiries regarding product issues, collaborating across teams to resolve problems promptly by investigating support requests, identifying root causes, and providing optimal solutions. You will also follow up on cases to ensure complete resolution and customer satisfaction. You will develop in-depth product knowledge, and contribute to the creation of technical documentation and instructions for both internal and external audiences.

What we are looking for:

We are looking for an individual with prior experience in product support or customer service, and a strong passion for solving technical challenges. Excellent English communication skills, both written and verbal, are essential, with additional language skills being advantageous. You should possess strong interpersonal skills, the ability to translate technical information for non-technical audiences, and a customer-centric approach. A results-oriented mindset, problem-solving abilities, and excellent organizational and self-management skills are crucial. You must be adaptable to change, quick to learn new technologies, and committed to continuous improvement.

What We Offer:

Choosing Framery means joining a team that is deeply passionate about both its people and its core mission. This is a unique chance to contribute to a remarkable growth story within an ambitious and genuinely joyful work environment. At Framery, you will have the ability to directly influence and develop your work, with a strong emphasis placed on your professional growth. We cultivate a culture that values both freedom and responsibility, and we prioritize the well-being of every employee. As a Framerian, you will be more than just an employee; you will become a valued member of a team that is actively shaping the future of how we work.

How to Apply:

We’d love to hear from you as soon as possible. Please submit your application by April 7th, 2025. Applications sent through the link will be added to our recruitment system, which is our primary channel when recruiting new co-workers, so please do not email the application.  For inquiries, contact Technical Support Team Lead Taru Kulonpää at +358 50 346 6006 during following hours:

• 21st of March, 12.00-14.00

• 28th of March, 09.00-12.00

We are looking forward to your application!