We are now looking for a Technical Support Specialist to join our Team of Technical Support. Technical Support is an important part of the Customer Success team in Framery’s Digital Offerings & Services function.
The Customer Success team is building a long-term relationship with customers by proactively making sure they achieve desired outcomes while using our products and by helping with any problems they may face at different stages of the journey. In other words, there cannot be great Success without prompt Support.
It’s all about customer success management, the principle of figuring out the best way to interact and support customers in each stage of the customer’s journey. While Customer Success Manager proactively guides customers to get the most out of the digital pods and services, Technical Support Specialist steps in when a customer encounters technical problems and saves the day.
Main responsibilities and job duties in the role:
What do we expect from you?
What do we offer?
This is a great opportunity for someone looking for an entry-level opportunity to grow professional competencies and strengthen existing skills. Or for someone who has done similar work for a year or two and knows that this is the path they want to move on to the next level and challenge their skills with more demanding cases and customers.
We offer you a joyful and ambitious environment, amazing colleagues, and a chance to grow professionally and develop yourself at a dazzling speed!
As experts of happy workplaces, we also take the well-being of our employees very seriously. Framerians come first and customers are a very close second. Meet some of the Framerians and get to know our amazing products and culture.
We’d love to hear from you as soon as possible. Please send your application with the salary request by the 23th of May 2022. Applications sent through the link will be added to our recruitment system, which is our primary channel when recruiting new co-workers, so please do not email the application.
If you have any questions or you would like to have additional information about the position, please contact Business Manager of Value-Added Services Sini Myllykoski (+358 40 661 2499) during the following hours:
We are looking forward to receiving your application!
Framery – Serious about happiness.
Happiness is the reason why Framery exists and is at the heart of everything we do. Our products including pods, phone booths and soundproof private spaces solve noise and privacy issues in open offices, making employees happier and more productive, and saving time, space and money. Today over 40% of Forbes top 100 companies have happier workplaces because of Framery Pods, and the number is growing fast.