We are looking for a Telecom Engineer to join Elisa Polystar in the role of Configuration & Support Specialist!

Elisa Polystar, a subsidiary of Elisa Plc, focuses on Customer Experience Management, Analytics, and Automation. Our customers are the telecom companies globally.

As a Configuration & Support Specialist, you'll work on:

• Setting up services for new clients and expanding existing ones.
• Providing technical support and resolving incidents.
• Contribute to and lead projects when needed

Key Responsibilities:

• System configuration of monitoring and OSS products.
• Integration with third-party tools.
• Technical troubleshooting and documentation.
• Implementing software updates and reviewing system performance.
• Customer communication and reporting.

About You:

• Experience in mobile networks or IT in a technical role.
• Team player with a positive attitude.
• Project management skills or willingness to run projects without prior experience is a big plus.
• Most of all, eager to learn continuously.

Technical Skills:

• Knowledge of mobile networks, data and telephone protocols, and Linux.
• Familiarity with IP networks, MySQL & SQL, and scripting is a plus.

Why Join Us?

At our company, we value innovation, collaboration, and empowering our people. You’ll be part of a services team that encourages curiosity and creativity, working alongside talented colleagues in a vibrant, dynamic industry. Altogether we are 300 people strong in 20 different countries. In Egypt we are a community of about 15 skilled professionals. In this role the work is hybrid, quite flexible work remotely but sometimes at the New Cairo office, too. When you start, we provide a structured introduction to ensure you grasp our solutions and clients before starting.

Interested? Please apply as soon as possible! We look forward to hearing from you!

Note that the final candidate will be subject to a background check.