Do you desire to develop innovative digital consumer services and ensure those provide real added value for Elisa’s customers? Can you turn complex business challenges into consumer-friendly concepts, products and services through design methodology? Excellent. 

We are looking for a talented and experienced User Experience Designer to strengthen our design team in Elisa’s Consumer Services area. At Elisa Consumer Services you will be part of a multicultural and multi-disciplined design team, delivering rich designs and innovative user experiences for different platforms and devices. You’ll be involved in every part of the product development process, from research to testing final implementation with users. You will join a team of 5 designers located in the capital area and Tampere and an Elisa-wide design community with more than 50 designers and our weekly design breakfasts where we share the latest design trends and updates.

Our working culture is flexible in many ways. You have the flexibility to work in the way that suits you best, within the framework of our design standards and hybrid working model. We have a strong culture of trust and respect, and we believe that this is the key to success. Your work might be independent, but you’ll never be alone. You will be part of our enthusiastic and professional design team! 

You can 

• Create modern, fresh and creative designs in accordance with the Elisa brand
• Gather deep understanding of customer needs and communicate findings to internal stakeholders
• Understand and make design decisions based on both qualitative and quantitative data
• Work in design projects from end-to-end, ensuring they are delivered to the highest standards
• Work closely with cross-functional teams, including product managers, developers, and marketers, to bring new designs to life
• Collaborate with other teams to integrate design solutions into existing systems and processes
• Present your designs clearly to stakeholders and elaborate, discuss and defend your design decisions

You have 

• Minimum of 3+ years of experience in design, with a proven track record of delivering successful projects
• Experience in creating UIs in Figma and incorporating design system elements
• Knowledge and experience of service design methodologies and tools, such as facilitating, user research and user testing
• Excellent collaboration skills, with the ability to work effectively with cross-functional teams
• Strong problem-solving and analytical skills, with the ability to develop creative solutions to complex problems
• A portfolio showcasing your experience and skills in design
• Strong curiosity about users and how to anticipate their needs by understanding behaviours 
• Great communication skills in English, both written and verbal 
• A strong data-driven and user-centric approach to design 
• Eagerness to learn and grow 

We consider plusses:

• Content design experience - an interest of UX-writing and content design in Finnish is considered a plus in this role

What we offer?  

You'll have the chance to develop your own skills in a flexible and energetic work atmosphere with nice, humble and experienced colleagues. You will have caring leaders, opportunity to learn, share your knowledge to others, modern tools and flexible work culture. Our head office is in Pasila, Helsinki. Read more about working at Elisa!

Elisa employs over 5,000 professionals in 16 countries in a variety of positions, such as application developers, salespersons, designers, analysts, network infrastructure designers and builders, as well as business and customer service experts. We are proven to be one of the best and most equal workplaces in Europe. Our working culture is flexible, and we emphasize continuous learning, improving and innovation as part of our culture.  

Sounds interesting?   

Send us an application with a portfolio (or link to it) as soon as possible. We’ll fill the position as soon as we find the right candidate.

Recruitment process  

• Application screening 
• 1st interview
• Final interview

For more information about the role, please don't hesitate to contact Design Team Manager Matti Kaipila: matti.kaipila [at] elisa.fi to either set up a call or ask direct questions via email.