As part of the transformation of our organization and the growth of our business, we are strengthening our Customer Service team with the recruitment of three new Customer Service Coordinators. Currently made up of five team members, the department is evolving to become even closer to our customers, more responsive, and more service-oriented toward both our clients and internal stakeholders.

At the heart of this transformation, your mission will be to:

Manage a portfolio of customer orders from start to finish in an international environment, with one clear objective: delivering reliable, seamless, and customer-focused service. Acting as a key interface between our customers (particularly in the Netherlands and Belgium), sales teams, manufacturing sites across Europe, and internal departments (planning, logistics, quality, etc.), you will play a crucial role in coordinating operations and ensuring outstanding customer satisfaction.

Key Responsibilities

• Manage the complete customer order process, from order entry to delivery, ensuring accuracy and on-time execution.
• Handle customer accounts in the Netherlands and Belgium.
• Verify order compliance, including pricing, margins, contractual conditions, and delivery information.
• Proactively monitor customer portfolios, including stock levels, scheduled orders, and invoicing.
• Maintain smooth and professional communication with customers and sales teams.
• Collaborate daily with our manufacturing sites across Europe to ensure service quality and delivery performance.
• Anticipate customer needs and resolve issues in a timely and effective manner.
• Monitor key performance indicators (KPIs), including lead times, delivery reliability, quality performance, and customer complaints.

Your Profile

• Bachelor's degree (2–3 years higher education) in Logistics, Transportation, International Business, or a related field, or equivalent professional experience.

Technical Skills

• Good command of IT tools and systems (SAP, Excel, CRM, etc.).
• Previous experience in order management and logistics coordination.
• Excellent command of English is essential.
• Knowledge of Dutch/Flemish is a strong advantage.

Personal Skills

• Strong organizational skills and ability to manage priorities.
• Attention to detail and a high level of accuracy.
• Proactive, autonomous, and solution-oriented mindset.
• Strong customer-service orientation.Team player with the ability to coordinate effectively across multiple stakeholders.

Living in Belgium?

Working in France while continuing to live in Belgium may allow you to benefit from:

• 5 weeks of paid annual leave.
• A 35-hour work week.
• Attractive company benefits.
• Career development opportunities within an international group.
• A workplace located just across the border, allowing you to keep your residence in Belgium while working nearby.